BF
Barko Financial Services
Verified Business
BF
AI Review Summary
Based on recent customer reviews, Barko Financial Services is generating significant concern across its branch network. Customers consistently mention failure to update credit bureau records after loans are settled, with many describing prolonged disputes and unresolved paid-up accounts. A recurring theme is alleged harassment and privacy breaches by consultants visiting workplaces and homes to demand payment. Complaints also highlight unprofessional consultant conduct, undisclosed administration fees, and poor communication. A smaller group of reviewers praise individual staff members for friendly, prompt assistance, suggesting service quality varies considerably by branch and consultant.
Performance(last 12 months):
TrustIndex
3.3
Ranking
#212
in Financial Services
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.8|25 Reviews
Jul '25 - Jun '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 20:04
Barko Loans humiliation at the workplace
I recently visited a branch in Centurion to apply for a loan. I was being assisted by Dreshni and she said I need to borrow for 3 consecutive months before they can increase my amount that I qualify for. I then paid back all my installments on time. With the fourth loan, I encountered financial problems and couldn't pay on time. This is where the harassment started. Dreshni kept on calling manager at work asking to speak to me, I told her to stop doing that yet she continued. She then went on to tell me that my non payment is affecting her salary. I then went into the branch to make a payment arrangement. Shortly after that, I received a sms from Dreshni saying that if I don't pay the full outstanding amount by the end of this month she will humiliate me at my workplace. What kind of a registered financial provider is this who threatens people by saying they are going to humiliate them at work? I am going to escalate this matter to higher authorities.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 20:04
Barko Loans humiliation at the workplace
I recently visited a branch in Centurion to apply for a loan. I was being assisted by Dreshni and she said I need to borrow for 3 consecutive months before they can increase my amount that I qualify for. I then paid back all my installments on time. With the fourth loan, I encountered financial problems and couldn't pay on time. This is where the harassment started. Dreshni kept on calling manager at work asking to speak to me, I told her to stop doing that yet she continued. She then went on to tell me that my non payment is affecting her salary. I then went into the branch to make a payment arrangement. Shortly after that, I received a sms from Dreshni saying that if I don't pay the full outstanding amount by the end of this month she will humiliate me at my workplace. What kind of a registered financial provider is this who threatens people by saying they are going to humiliate them at work? I am going to escalate this matter to higher authorities.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 19:07
Barko financial service sharing personal information and contract with family members without consent
Breach of privacy and harassment Barko Financial Services sent agents to my home to demand payment, which is already intimidating. Worse, they allowed my family members to take photos of my private loan contract and share it on WhatsApp and with other parties without my consent. This is a serious violation of my privacy and POPIA. I escalated to the Area Manager who was made aware, but the damage is done - my financial information is now circulating. Debt collection must be lawful and respect dignity/privacy. Barko’s conduct is unprofessional and ********. I am reporting this to the National Credit Regulator and Information Regulator.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 19:07
Barko financial service sharing personal information and contract with family members without consent
Breach of privacy and harassment Barko Financial Services sent agents to my home to demand payment, which is already intimidating. Worse, they allowed my family members to take photos of my private loan contract and share it on WhatsApp and with other parties without my consent. This is a serious violation of my privacy and POPIA. I escalated to the Area Manager who was made aware, but the damage is done - my financial information is now circulating. Debt collection must be lawful and respect dignity/privacy. Barko’s conduct is unprofessional and ********. I am reporting this to the National Credit Regulator and Information Regulator.
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Anonymous
1 reviews | Active since Jan 2020
21 Mar 2026, 09:21
Listing still not resolved
I had an outstanding amount of R3600 which was paid off last year April but it still appears on credit bureau,I have tried leasing with the branch several times they promised to look into it ,this is sad as this is affecting my credit score negatively
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Anonymous
1 reviews | Active since Jan 2020
21 Mar 2026, 09:21
Listing still not resolved
I had an outstanding amount of R3600 which was paid off last year April but it still appears on credit bureau,I have tried leasing with the branch several times they promised to look into it ,this is sad as this is affecting my credit score negatively
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 08:45
Appalling
I have been a client of Barkos for some time now. Today, I found their service appalling, I pay every month, I reached out the agent doesn't greet, the when I asked the first agent a question she said her colleague is back I should WhatsApp her which I did she blue ticked me Hayzel didn't bother to greet and just said "chomi we offline," not even a sorry we are offline i cant give a time frame as to when we would be back online but will keep you updated, I think Parow branch should do better, I pay faithfully they are not doing a paying customer a favor it is money we are bringing to the business.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 08:45
Appalling
I have been a client of Barkos for some time now. Today, I found their service appalling, I pay every month, I reached out the agent doesn't greet, the when I asked the first agent a question she said her colleague is back I should WhatsApp her which I did she blue ticked me Hayzel didn't bother to greet and just said "chomi we offline," not even a sorry we are offline i cant give a time frame as to when we would be back online but will keep you updated, I think Parow branch should do better, I pay faithfully they are not doing a paying customer a favor it is money we are bringing to the business.
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