BF
Balwin Fibre
Unclaimed Business
BF
Balwin Fibre
Unclaimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Balwin Fibre is drawing significant frustration from its user base, with customers consistently mentioning unreliable connectivity, prolonged downtime, and a lack of proactive communication during outages. A recurring theme is dissatisfaction with billing practices, including unexpected debits, double charges, and disputed pro rata fees raised months after cancellation. Customers repeatedly reference difficulties reaching support, an offline client portal, and dismissive interactions with staff. While a minority highlight plan flexibility and prompt issue resolution as positives, the dominant sentiment reflects deep concern about service stability and accountability.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.2|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 05:27
**** Balwin
If you have any other option, don’t opt for Balwin fibre. I have been using this for 4 months now and it is by far the worst internet provider I have ever come across. If you work from home and are forced to use Balwin, I suggest you move if you want to keep your job. **** THIS COMPANY
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 05:27
**** Balwin
If you have any other option, don’t opt for Balwin fibre. I have been using this for 4 months now and it is by far the worst internet provider I have ever come across. If you work from home and are forced to use Balwin, I suggest you move if you want to keep your job. **** THIS COMPANY
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 12:09
Extremely Disappointing Service and Billing Practices
My experience with Balwin Connect Fibre has been nothing short of frustrating and disappointing. From the moment I signed up in June 2026, the service has been highly unreliable. I consistently experienced connectivity disruptions lasting one to two days, occurring at least twice a month. For a fibre service provider, this level of instability is completely unacceptable especially when reliable internet is essential for both work and daily life. In addition to the poor service quality, I have also faced serious billing issues. I cancelled my service at the end of October 2025/beginning Novemver, and all my payments were set up via debit order, which Balwin Connect successfully processed throughout my subscription period. However, to my surprise, in March 2026 several months after cancellation I started receiving emails claiming I have an outstanding balance. The amount quoted is unreasonably high, and when I requested clarity, no clear or consistent explanation was provided. I was told the charges relate to pro rata fees and outstanding services for July, yet payment for that month was already deducted via debit order at the end of August 2026. What is particularly concerning is the lack of transparency and delayed communication. Why wait from November to March to raise alleged outstanding charges that were never previously communicated? There was no proactive notification, no detailed breakdown, and no accountability when queried. Overall, the combination of: Unreliable and frequently disrupted connectivity Poor customer communication and delayed issue escalation Questionable and unexplained billing practices …makes this one of the worst service experiences I have encountered. I would strongly caution others to think carefully before signing up with Balwin Connect Fibre.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 12:09
Extremely Disappointing Service and Billing Practices
My experience with Balwin Connect Fibre has been nothing short of frustrating and disappointing. From the moment I signed up in June 2026, the service has been highly unreliable. I consistently experienced connectivity disruptions lasting one to two days, occurring at least twice a month. For a fibre service provider, this level of instability is completely unacceptable especially when reliable internet is essential for both work and daily life. In addition to the poor service quality, I have also faced serious billing issues. I cancelled my service at the end of October 2025/beginning Novemver, and all my payments were set up via debit order, which Balwin Connect successfully processed throughout my subscription period. However, to my surprise, in March 2026 several months after cancellation I started receiving emails claiming I have an outstanding balance. The amount quoted is unreasonably high, and when I requested clarity, no clear or consistent explanation was provided. I was told the charges relate to pro rata fees and outstanding services for July, yet payment for that month was already deducted via debit order at the end of August 2026. What is particularly concerning is the lack of transparency and delayed communication. Why wait from November to March to raise alleged outstanding charges that were never previously communicated? There was no proactive notification, no detailed breakdown, and no accountability when queried. Overall, the combination of: Unreliable and frequently disrupted connectivity Poor customer communication and delayed issue escalation Questionable and unexplained billing practices …makes this one of the worst service experiences I have encountered. I would strongly caution others to think carefully before signing up with Balwin Connect Fibre.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 07:04
Balwin Fibre - Adriaan // BIG *******
Where to start: - Adriaan, A truly unique and nasty piece of work. He is smug, arrogant and dismissive. A specialist in failure to deliver his true passion lies in making mistakes that will inconvenience you. Whether it is forgetting to debit or taking debits after services have been cancelled. You wonder if this man can tie his shoe without *****ing from you - He alone has made the service unbearable for many and seemingly he’s free to make mistakes and ruin everyone else’s day - they are now spiting me and purposely making it difficult for me to switch to another provider, I’m probably better off finding an entirely new apartment It’s a pity we can’t rate them any lower.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 07:04
Balwin Fibre - Adriaan // BIG *******
Where to start: - Adriaan, A truly unique and nasty piece of work. He is smug, arrogant and dismissive. A specialist in failure to deliver his true passion lies in making mistakes that will inconvenience you. Whether it is forgetting to debit or taking debits after services have been cancelled. You wonder if this man can tie his shoe without *****ing from you - He alone has made the service unbearable for many and seemingly he’s free to make mistakes and ruin everyone else’s day - they are now spiting me and purposely making it difficult for me to switch to another provider, I’m probably better off finding an entirely new apartment It’s a pity we can’t rate them any lower.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 11:03
DO NOT USE BALWIN CONNECT!!!!!
Extremely weak service, no customer support, broken client portal. I am struggling to close my account, which will lead to another month of unnecessary payments for a service I don't need.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 12:53
Balwin connect -Misleading information to customers
I am extremely disappointed with the service received from Balwin Connect. I activated my account mid December, at the end of the month I noticed that they did not debit my account, so I contacted customer support to ask why my account had not been debited. I was informed by the consultant that the debit would only go through end of February. Based on that conversation, I was given the impression that the first few months may have been part of a promotion. Despite this, I was never sent any statements or notifications of an outstanding balance. Even when I called again in February because my WiFi was not working, I was told that the issue appeared to be on my side because my plugs were off. At no point during that call was I informed that there were any unpaid amounts on my account. Today (11 March), for the first time, I received statements reflecting outstanding balances, and my service was suddenly disconnected. When I called to query this, I was told that there had been a billing/processing error on Balwin Connect’s side. This raises several serious concerns: Why was I told in January that the debit would only go through in February? Why was I given the impression that the first few months were promotional? Why were no statements or notifications sent earlier, and why am I only being notified of outstanding balances in March? If there was a billing error on your side, why is the customer now being penalised for a system failure? The most frustrating part is that my internet connection was cut while I was on a work call, which caused a major inconvenience. What baffles me the most is that they have my banking details but never debited for those months but only debited one months premium at the end of February. This situation reflects poor communication, lack of transparency, and unacceptable customer service. I fail to understand why the customer is being negatively affected by internal billing errors and why they **** about the premiums not being due and gave me an impression that it was promotional.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 12:53
Balwin connect -Misleading information to customers
I am extremely disappointed with the service received from Balwin Connect. I activated my account mid December, at the end of the month I noticed that they did not debit my account, so I contacted customer support to ask why my account had not been debited. I was informed by the consultant that the debit would only go through end of February. Based on that conversation, I was given the impression that the first few months may have been part of a promotion. Despite this, I was never sent any statements or notifications of an outstanding balance. Even when I called again in February because my WiFi was not working, I was told that the issue appeared to be on my side because my plugs were off. At no point during that call was I informed that there were any unpaid amounts on my account. Today (11 March), for the first time, I received statements reflecting outstanding balances, and my service was suddenly disconnected. When I called to query this, I was told that there had been a billing/processing error on Balwin Connect’s side. This raises several serious concerns: Why was I told in January that the debit would only go through in February? Why was I given the impression that the first few months were promotional? Why were no statements or notifications sent earlier, and why am I only being notified of outstanding balances in March? If there was a billing error on your side, why is the customer now being penalised for a system failure? The most frustrating part is that my internet connection was cut while I was on a work call, which caused a major inconvenience. What baffles me the most is that they have my banking details but never debited for those months but only debited one months premium at the end of February. This situation reflects poor communication, lack of transparency, and unacceptable customer service. I fail to understand why the customer is being negatively affected by internal billing errors and why they **** about the premiums not being due and gave me an impression that it was promotional.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 18:02
Pathetic, avoid at all costs
If I could give them zero stars, I would. Don't waste your time and money with this company, the customer service is pathetic and your Internet will be down more than it'll be working. In January, I was charged double what I usually pay due to them supposedly never charging me a pro rata fee after I was told there wouldn't be one when signing up. I'm not able to contact them on WhatsApp (suspect I've been blocked) and calling them is useless as you'll be on the phone for 20+ minutes with no solution to your issue. Adriaan was absolutely awful when I called about the double debit and had the audacity to sigh whilst on the phone with me. Today my Internet is down yet again and there's absolutely no way to reach them. I work from home and this is incredibly inconvenient. DO NOT SIGN UP WITH THEM IF YOU WANT RELIABLE INTERNET!!!
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 18:02
Pathetic, avoid at all costs
If I could give them zero stars, I would. Don't waste your time and money with this company, the customer service is pathetic and your Internet will be down more than it'll be working. In January, I was charged double what I usually pay due to them supposedly never charging me a pro rata fee after I was told there wouldn't be one when signing up. I'm not able to contact them on WhatsApp (suspect I've been blocked) and calling them is useless as you'll be on the phone for 20+ minutes with no solution to your issue. Adriaan was absolutely awful when I called about the double debit and had the audacity to sigh whilst on the phone with me. Today my Internet is down yet again and there's absolutely no way to reach them. I work from home and this is incredibly inconvenient. DO NOT SIGN UP WITH THEM IF YOU WANT RELIABLE INTERNET!!!
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 10:51
BEWARE BALWIN FIBRE ****!!!!
Balwin Connect Fibre overcharged me for the month of February, I had to notify them of THEIR MISTAKE!!! I told them I was moving to another estate in February as well and they asked me to still pay for March even tho I am moving and will no longer have access to the wifi. They are BLIKSEMS!!!!!
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2026, 10:51
BEWARE BALWIN FIBRE ****!!!!
Balwin Connect Fibre overcharged me for the month of February, I had to notify them of THEIR MISTAKE!!! I told them I was moving to another estate in February as well and they asked me to still pay for March even tho I am moving and will no longer have access to the wifi. They are BLIKSEMS!!!!!
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 13:19
They run it like a ****a shop at the hands of Adriaan
I’ve had repeated issues with Bowen Connect, specifically with a representative named Adriaan. Despite multiple emails clearly stating my availability for router collection, the company consistently ignored my instructions. Today, the courier arrived at my home without any prior notice, on the very same day I was supposedly “booked,” forcing me to scramble to make the handover. Adrian is dismissive, unhelpful, and shows no accountability. The company operates like a ****a shop — chaotic, disorganized, and entirely customer-unfriendly. I strongly caution anyone considering their services: expect poor communication, last-minute changes, and staff who ignore your clearly stated needs.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 13:19
They run it like a ****a shop at the hands of Adriaan
I’ve had repeated issues with Bowen Connect, specifically with a representative named Adriaan. Despite multiple emails clearly stating my availability for router collection, the company consistently ignored my instructions. Today, the courier arrived at my home without any prior notice, on the very same day I was supposedly “booked,” forcing me to scramble to make the handover. Adrian is dismissive, unhelpful, and shows no accountability. The company operates like a ****a shop — chaotic, disorganized, and entirely customer-unfriendly. I strongly caution anyone considering their services: expect poor communication, last-minute changes, and staff who ignore your clearly stated needs.
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