Extremely Disappointing Service and Billing Practices

My experience with Balwin Connect Fibre has been nothing short of frustrating and disappointing. From the moment I signed up in June 2026, the service has been highly unreliable. I consistently experienced connectivity disruptions lasting one to two days, occurring at least twice a month. For a fibre service provider, this level of instability is completely unacceptable especially when reliable internet is essential for both work and daily life. In addition to the poor service quality, I have also faced serious billing issues. I cancelled my service at the end of October 2025/beginning Novemver, and all my payments were set up via debit order, which Balwin Connect successfully processed throughout my subscription period. However, to my surprise, in March 2026 several months after cancellation I started receiving emails claiming I have an outstanding balance. The amount quoted is unreasonably high, and when I requested clarity, no clear or consistent explanation was provided. I was told the charges relate to pro rata fees and outstanding services for July, yet payment for that month was already deducted via debit order at the end of August 2026. What is particularly concerning is the lack of transparency and delayed communication. Why wait from November to March to raise alleged outstanding charges that were never previously communicated? There was no proactive notification, no detailed breakdown, and no accountability when queried. Overall, the combination of:

Unreliable and frequently disrupted connectivity Poor customer communication and delayed issue escalation Questionable and unexplained billing practices

…makes this one of the worst service experiences I have encountered. I would strongly caution others to think carefully before signing up with Balwin Connect Fibre.