NJ
Nolubabalo J
Active since Jul 2018
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Extremely Disappointing Service and Billing Practices
My experience with Balwin Connect Fibre has been nothing short of frustrating and disappointing. From the moment I signed up in June 2026, the service has been highly unreliable. I consistently experienced connectivity disruptions lasting one to two days, occurring at least twice a month. For a fibre service provider, this level of instability is completely unacceptable especially when reliable internet is essential for both work and daily life. In addition to the poor service quality, I have also faced serious billing issues. I cancelled my service at the end of October 2025/beginning Novemver, and all my payments were set up via debit order, which Balwin Connect successfully processed throughout my subscription period. However, to my surprise, in March 2026 several months after cancellation I started receiving emails claiming I have an outstanding balance. The amount quoted is unreasonably high, and when I requested clarity, no clear or consistent explanation was provided. I was told the charges relate to pro rata fees and outstanding services for July, yet payment for that month was already deducted via debit order at the end of August 2026. What is particularly concerning is the lack of transparency and delayed communication. Why wait from November to March to raise alleged outstanding charges that were never previously communicated? There was no proactive notification, no detailed breakdown, and no accountability when queried. Overall, the combination of: Unreliable and frequently disrupted connectivity Poor customer communication and delayed issue escalation Questionable and unexplained billing practices …makes this one of the worst service experiences I have encountered. I would strongly caution others to think carefully before signing up with Balwin Connect Fibre.
0 replies
66 months ago
Mtn Hemmingways incompetence
Wow! I don't think I've ever had to deal with such I competency in my life. MTN Hemmingways in East London is where I took my phone in for repairs on 4/09/2020 and it was within warranty. The consultant who assisted us advised to only deactivate find my iPhone a nothing else(mind you he was preaccupied with his phone during this whole time). I do not know mtn policies so he should have ensured that told us to remove all security measures set on the device. I even asked him if that's all we needed to do and he said yes. 4 months later, I'm getting a call from the store advising that they will not be repairing the decide under warranty. I will be liable for a 4k charge because the phone had a Pw when it was taken in and is now out of warranty. If you're thinking of taking a contract with them please think twice because wow! I am honestly appalled at their customer service. I am definitely canceling my contract with them, I paid my installment every month for a device that was in their possessions only to be told it won't be fixed. Truly interesting
0 replies
91 months ago
Disgruntled
Horrible customer service I received from this food chain this evening. They got part of my order wrong but instead of acknowledging it and apologising the driver tells me there is nothing they can do because they do not have what I ordered. I called the store and they said they can refund me my money and take the order back. The lack of courtesy and need to build customer rapport is appalling.
0 replies
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