AS
Audi South Africa
Unclaimed Business
AS
Audi South Africa
Unclaimed Business
41 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Audi South Africa is facing significant dissatisfaction across its dealer network and head office support. Customers consistently mention unresolved braking and battery issues, warranty disputes, and recurring part failures such as steering racks and electronics. A recurring theme is poor escalation handling, missed callback commitments, and prolonged waits for parts from Germany. Several reviewers describe feeling dismissed by service managers and customer care agents. Isolated positive feedback highlights individual staff members who provide attentive, knowledgeable service, but these experiences are overshadowed by widespread frustration with after-sales accountability and premium-brand expectations.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.3|41 Reviews
Jul '25 - Jun '26
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:45
Premium Vehicle, Non-Premium Support: My Experience with Audi South Africa
Over the past few months, I have experienced what can only be described as shocking customer service, support enablement, and escalation management from Audi South Africa and Audi Bryanston regarding what should be treated with care and serious concern. My vehicle was initially taken to Audi Bryanston due to persistent squeaking and grinding sounds coming from the braking system. After investigation, I was informed that the brake pads were the issue. The pads were replaced, and I was assured the problem had been resolved. Less than 24 hours later, the exact same sounds returned. The vehicle was then taken back for additional work and further investigation. Despite this work, the issue still persisted. Audi Bryanston then escalated the matter to a so-called “specialist flying technician” brought in to assess the vehicle. His conclusion? “Nothing is wrong with the car” because he could not reproduce the sound. Ironically, when I collected the vehicle, I reproduced the issue myself within 8km of driving. The Service Manager personally acknowledged that something was clearly wrong with the braking system. This immediately raised concerns around the quality and credibility of the specialist assessment that had delayed progress for weeks. What is even more concerning is the operational model behind this process. I was informed that any meaningful corrective action or further technical recommendations could only be approved or actioned by this single specialist technician. Apparently, there is only ONE individual in the entire country capable of authorising or driving these investigations. Because of this bottleneck, I was told I would need to wait another month for him to return and reassess the vehicle after his failed initial assessment. A month-long delay for a braking system concern is simply unacceptable from both a customer safety and operational perspective. I escalated the matter to Audi South Africa in the hope that they would: • Enable the dealership with greater autonomy to investigate and resolve the issue • Address the obvious single point of failure in their support model • Provide meaningful escalation support and customer communication Instead, over a month later, I am still sitting with no actionable resolution. My case (02354405), handled by Thembela, has repeatedly been delayed despite multiple self-committed deadlines and assurances that feedback and Audi SA’s formal stance would be provided. To date, every promised delivery timeline has been missed. Numerous escalation attempts through colleagues, emails, and follow-ups have yielded little to no action. This experience has exposed major concerns around: • Customer communication and accountability • Escalation management processes • Technical support enablement • Single-key-man dependency risks • Overall customer-centricity within Audi SA support structures As a long-standing believer in premium brands delivering premium service, this experience has been deeply disappointing. Customers should not have to fight this hard to get a potentially safety-related issue properly investigated.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 09:45
Premium Vehicle, Non-Premium Support: My Experience with Audi South Africa
Over the past few months, I have experienced what can only be described as shocking customer service, support enablement, and escalation management from Audi South Africa and Audi Bryanston regarding what should be treated with care and serious concern. My vehicle was initially taken to Audi Bryanston due to persistent squeaking and grinding sounds coming from the braking system. After investigation, I was informed that the brake pads were the issue. The pads were replaced, and I was assured the problem had been resolved. Less than 24 hours later, the exact same sounds returned. The vehicle was then taken back for additional work and further investigation. Despite this work, the issue still persisted. Audi Bryanston then escalated the matter to a so-called “specialist flying technician” brought in to assess the vehicle. His conclusion? “Nothing is wrong with the car” because he could not reproduce the sound. Ironically, when I collected the vehicle, I reproduced the issue myself within 8km of driving. The Service Manager personally acknowledged that something was clearly wrong with the braking system. This immediately raised concerns around the quality and credibility of the specialist assessment that had delayed progress for weeks. What is even more concerning is the operational model behind this process. I was informed that any meaningful corrective action or further technical recommendations could only be approved or actioned by this single specialist technician. Apparently, there is only ONE individual in the entire country capable of authorising or driving these investigations. Because of this bottleneck, I was told I would need to wait another month for him to return and reassess the vehicle after his failed initial assessment. A month-long delay for a braking system concern is simply unacceptable from both a customer safety and operational perspective. I escalated the matter to Audi South Africa in the hope that they would: • Enable the dealership with greater autonomy to investigate and resolve the issue • Address the obvious single point of failure in their support model • Provide meaningful escalation support and customer communication Instead, over a month later, I am still sitting with no actionable resolution. My case (02354405), handled by Thembela, has repeatedly been delayed despite multiple self-committed deadlines and assurances that feedback and Audi SA’s formal stance would be provided. To date, every promised delivery timeline has been missed. Numerous escalation attempts through colleagues, emails, and follow-ups have yielded little to no action. This experience has exposed major concerns around: • Customer communication and accountability • Escalation management processes • Technical support enablement • Single-key-man dependency risks • Overall customer-centricity within Audi SA support structures As a long-standing believer in premium brands delivering premium service, this experience has been deeply disappointing. Customers should not have to fight this hard to get a potentially safety-related issue properly investigated.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 06:35
Audi Braamfontein playing games
Found a second hand car I liked from Audi Braamfontein. I proceeded with the application and recieved 2 approvals from banks. I was in the process in finalizing when another sales person invoiced the car out to someone else as the deal was in middle of being finalised due to 2 sales persons trying to race to the final line. How can this happen when I was told when I'm busing with the finance unless it's declined I had first choice
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 06:35
Audi Braamfontein playing games
Found a second hand car I liked from Audi Braamfontein. I proceeded with the application and recieved 2 approvals from banks. I was in the process in finalizing when another sales person invoiced the car out to someone else as the deal was in middle of being finalised due to 2 sales persons trying to race to the final line. How can this happen when I was told when I'm busing with the finance unless it's declined I had first choice
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:46
Audi refuses to cover damages on extended warranty...be wise
I took my car to Audi Polokwane for the brakes problem on 04/05/26. I was advised that the issue it's the punctured tubes that transport brake fluids. They further said the freeway motor plan would not cover the costs as according to their assessment the must have been an object which damaged the said parts. As I was at the dealership I asked them to show the marks where that object have made an impact other than the tubes themselves, they could not show me the mark. By this time as I was challenging their version, they also suggested friction might have caused the issue as there where some clips missing on both front wheels. I responded by saying of that were the case, Audi should still take responsibility as the car has been under warranty since it was bought. The workshop manager Mr Modiba advised that I call Audi SA to escalate the issue. I spoke to Carol Betus around 8am and she said she would enquire with the dealership and would get back to me in an hour. By 13h45 she had not come back to me. O followed up only to be told that coincidentally at that very moment she was with Mr Modiba on the call and she would revert to me. Obviously I felt disrespected cause I had waited for her call since 9;15 am. When she called she said Mr Modiba confirmed his initial story that the cause was some mysterious object which the couldn't name, which conveniently left the marks except to damage that part. I asked Carol how to move forward and she said she couldn't prescribe to me as they trust their dealers word. She said if I wished I should approach the ombudsman. She was rude in her tone even though she kept on calling me sir... I experience the same kind of issue at Centurion Audi in January last year. My car sensor was malfunctioning. They send me a picture of a broken cable which they suggested could have been damaged by rats. Only one cable was neatly broken, the rats were really careful when breaking it. I had to fight until they conceded to fix it. I've had stories about how it get more and more difficult for Audi to fix car under warranty if the car milage is high. My car is just about 252 000, it's covered up to 270 000. I feel cheated. It's as of Audi take their people to some training on how to create and develop a **** theories of how some mysterious object or animal must have damaged the car, just so they can not fix the car under warranty. This is definitely the last time I buy an Audi car. I wish I had sold the car instead of extending the warranty. Clearly Carol and Selby Modiba are of the view that they can do as they please...I guess Audi is behind them. Carol was definitely arrogant in her tone, as if to say take it or leave it.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 12:46
Audi refuses to cover damages on extended warranty...be wise
I took my car to Audi Polokwane for the brakes problem on 04/05/26. I was advised that the issue it's the punctured tubes that transport brake fluids. They further said the freeway motor plan would not cover the costs as according to their assessment the must have been an object which damaged the said parts. As I was at the dealership I asked them to show the marks where that object have made an impact other than the tubes themselves, they could not show me the mark. By this time as I was challenging their version, they also suggested friction might have caused the issue as there where some clips missing on both front wheels. I responded by saying of that were the case, Audi should still take responsibility as the car has been under warranty since it was bought. The workshop manager Mr Modiba advised that I call Audi SA to escalate the issue. I spoke to Carol Betus around 8am and she said she would enquire with the dealership and would get back to me in an hour. By 13h45 she had not come back to me. O followed up only to be told that coincidentally at that very moment she was with Mr Modiba on the call and she would revert to me. Obviously I felt disrespected cause I had waited for her call since 9;15 am. When she called she said Mr Modiba confirmed his initial story that the cause was some mysterious object which the couldn't name, which conveniently left the marks except to damage that part. I asked Carol how to move forward and she said she couldn't prescribe to me as they trust their dealers word. She said if I wished I should approach the ombudsman. She was rude in her tone even though she kept on calling me sir... I experience the same kind of issue at Centurion Audi in January last year. My car sensor was malfunctioning. They send me a picture of a broken cable which they suggested could have been damaged by rats. Only one cable was neatly broken, the rats were really careful when breaking it. I had to fight until they conceded to fix it. I've had stories about how it get more and more difficult for Audi to fix car under warranty if the car milage is high. My car is just about 252 000, it's covered up to 270 000. I feel cheated. It's as of Audi take their people to some training on how to create and develop a **** theories of how some mysterious object or animal must have damaged the car, just so they can not fix the car under warranty. This is definitely the last time I buy an Audi car. I wish I had sold the car instead of extending the warranty. Clearly Carol and Selby Modiba are of the view that they can do as they please...I guess Audi is behind them. Carol was definitely arrogant in her tone, as if to say take it or leave it.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 08:11
Dont buy an Audi ever!
Had to give Audi SA 1 star as i cant rate them lower. Terrible service all round from multiple Audi dealerships. Bad service, never follow up on their word, and they treat their clients very badly. If you value customer service rather buy a Mercedes or a BMW.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 08:11
Dont buy an Audi ever!
Had to give Audi SA 1 star as i cant rate them lower. Terrible service all round from multiple Audi dealerships. Bad service, never follow up on their word, and they treat their clients very badly. If you value customer service rather buy a Mercedes or a BMW.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 11:34
DO NOT TRUST AUDI VEREENIGING
My husband and I purchased a car (BMW 320i F30 2016) from Audi Vereeniging in May 2022. We dealt with Reno who lacks basic manners and respect for clients, when questioned about the sale. After 6 months the car started having cooling system issues, which then led to my husband having the entire gearbox replaced. When Reno was questioned he had the most patethic don't care attitude and literally told my husband "do what you want, call the dealer principal for all I care" (I can happily provide proof of this so that this branch does not respond and lie to people. He refused to provide ANY information on the history of the vehicle, yet when it came to the sale he was greedy enough and more than happy to lie, cheat and ***** from people...Fast forward to April 2026, we are now trying to sell the car, and have been told that the car was definitely involved in a front smash in 2018. THIS WAS NEVER DISCLOSED, I cannot believe how disgusting and *****ulent this branch is ... i would never want anyone to experience what we have, save yourself the lies, money and point blank *****.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 11:34
DO NOT TRUST AUDI VEREENIGING
My husband and I purchased a car (BMW 320i F30 2016) from Audi Vereeniging in May 2022. We dealt with Reno who lacks basic manners and respect for clients, when questioned about the sale. After 6 months the car started having cooling system issues, which then led to my husband having the entire gearbox replaced. When Reno was questioned he had the most patethic don't care attitude and literally told my husband "do what you want, call the dealer principal for all I care" (I can happily provide proof of this so that this branch does not respond and lie to people. He refused to provide ANY information on the history of the vehicle, yet when it came to the sale he was greedy enough and more than happy to lie, cheat and ***** from people...Fast forward to April 2026, we are now trying to sell the car, and have been told that the car was definitely involved in a front smash in 2018. THIS WAS NEVER DISCLOSED, I cannot believe how disgusting and *****ulent this branch is ... i would never want anyone to experience what we have, save yourself the lies, money and point blank *****.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 12:33
Extreme disappointment with AUDI SA
Audi SA / Audi Polokwane – No Mobility Support While Vehicle Is in Their Care I am extremely disappointed with the level of service received from Audi South Africa and Audi Polokwane. My vehicle has now been with Audi Polokwane for just over three weeks due to an unresolved issue, and during this entire period I have been without transportation. Despite this extended timeframe, I have not been provided with any meaningful mobility assistance. I requested a courtesy vehicle, however I was informed that none are available and that this is “subject to availability.” No alternative mobility solution has been offered. As a result, I am left carrying the full inconvenience of being without a vehicle for an extended period, despite the matter being outside of my control. In addition, communication from Audi South Africa has been limited to telephonic discussions only, which lacks transparency and proper accountability. As a customer of a premium brand, I expect a reasonable level of support when my vehicle is in the workshop for an extended period. Simply advising that no vehicles are available, without offering any alternative solution, is not acceptable. I am requesting: - Immediate intervention from Audi South Africa - A practical mobility solution while my vehicle remains in the workshop - Clear and accountable communication At present, this experience falls far below the standards associated with the Audi brand. I trust that this matter will now receive urgent attention. Stanley Ndlovu
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 12:33
Extreme disappointment with AUDI SA
Audi SA / Audi Polokwane – No Mobility Support While Vehicle Is in Their Care I am extremely disappointed with the level of service received from Audi South Africa and Audi Polokwane. My vehicle has now been with Audi Polokwane for just over three weeks due to an unresolved issue, and during this entire period I have been without transportation. Despite this extended timeframe, I have not been provided with any meaningful mobility assistance. I requested a courtesy vehicle, however I was informed that none are available and that this is “subject to availability.” No alternative mobility solution has been offered. As a result, I am left carrying the full inconvenience of being without a vehicle for an extended period, despite the matter being outside of my control. In addition, communication from Audi South Africa has been limited to telephonic discussions only, which lacks transparency and proper accountability. As a customer of a premium brand, I expect a reasonable level of support when my vehicle is in the workshop for an extended period. Simply advising that no vehicles are available, without offering any alternative solution, is not acceptable. I am requesting: - Immediate intervention from Audi South Africa - A practical mobility solution while my vehicle remains in the workshop - Clear and accountable communication At present, this experience falls far below the standards associated with the Audi brand. I trust that this matter will now receive urgent attention. Stanley Ndlovu
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 09:50
Audi South Africa
I have unfortunately lost confidence in Audi and no longer see a resolution to this matter. Based on my experience, I feel compelled to share that the level of customer care has been disappointing. I hope this feedback is taken seriously by anyone considering purchasing from Audi.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 09:50
Audi South Africa
I have unfortunately lost confidence in Audi and no longer see a resolution to this matter. Based on my experience, I feel compelled to share that the level of customer care has been disappointing. I hope this feedback is taken seriously by anyone considering purchasing from Audi.
0
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 05:04
Westvaal Audi Mbombela – No ETA on Parts for Over a Month and No Response to Customer Emails
I am extremely disappointed with the level of service I have received regarding my vehicle. My car is currently waiting for parts that need to be ordered from the manufacturer through West Vaal Audi Centre. The vehicle has been waiting for these parts for over a month, and to date there is still no ETA provided. A few days ago, I sent an email to the team requesting an update on the expected delivery timeline, as this situation has already been ongoing for a long time. Unfortunately, even after four days, no one has responded to my email or provided any form of feedback. This level of communication and customer care is extremely disappointing and not what I expected from a brand like Audi. What makes the situation even more frustrating is that I am currently paying for a new vehicle that I cannot use, and this has now been going on for close to two months. As a customer, I expect transparency, proper communication, and a reasonable effort to resolve this matter. At the very least, I should be provided with a clear update and ETA on the parts required to repair my vehicle.
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2026, 05:04
Westvaal Audi Mbombela – No ETA on Parts for Over a Month and No Response to Customer Emails
I am extremely disappointed with the level of service I have received regarding my vehicle. My car is currently waiting for parts that need to be ordered from the manufacturer through West Vaal Audi Centre. The vehicle has been waiting for these parts for over a month, and to date there is still no ETA provided. A few days ago, I sent an email to the team requesting an update on the expected delivery timeline, as this situation has already been ongoing for a long time. Unfortunately, even after four days, no one has responded to my email or provided any form of feedback. This level of communication and customer care is extremely disappointing and not what I expected from a brand like Audi. What makes the situation even more frustrating is that I am currently paying for a new vehicle that I cannot use, and this has now been going on for close to two months. As a customer, I expect transparency, proper communication, and a reasonable effort to resolve this matter. At the very least, I should be provided with a clear update and ETA on the parts required to repair my vehicle.
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