molebatsi M

Audi refuses to cover damages on extended warranty...be wise

I took my car to Audi Polokwane for the brakes problem on 04/05/26. I was advised that the issue it's the punctured tubes that transport brake fluids. They further said the freeway motor plan would not cover the costs as according to their assessment the must have been an object which damaged the said parts. As I was at the dealership I asked them to show the marks where that object have made an impact other than the tubes themselves, they could not show me the mark. By this time as I was challenging their version, they also suggested friction might have caused the issue as there where some clips missing on both front wheels. I responded by saying of that were the case, Audi should still take responsibility as the car has been under warranty since it was bought. The workshop manager Mr Modiba advised that I call Audi SA to escalate the issue. I spoke to Carol Betus around 8am and she said she would enquire with the dealership and would get back to me in an hour. By 13h45 she had not come back to me. O followed up only to be told that coincidentally at that very moment she was with Mr Modiba on the call and she would revert to me. Obviously I felt disrespected cause I had waited for her call since 9;15 am. When she called she said Mr Modiba confirmed his initial story that the cause was some mysterious object which the couldn't name, which conveniently left the marks except to damage that part. I asked Carol how to move forward and she said she couldn't prescribe to me as they trust their dealers word. She said if I wished I should approach the ombudsman. She was rude in her tone even though she kept on calling me sir... I experience the same kind of issue at Centurion Audi in January last year. My car sensor was malfunctioning. They send me a picture of a broken cable which they suggested could have been damaged by rats. Only one cable was neatly broken, the rats were really careful when breaking it. I had to fight until they conceded to fix it. I've had stories about how it get more and more difficult for Audi to fix car under warranty if the car milage is high. My car is just about 252 000, it's covered up to 270 000. I feel cheated. It's as of Audi take their people to some training on how to create and develop a **** theories of how some mysterious object or animal must have damaged the car, just so they can not fix the car under warranty. This is definitely the last time I buy an Audi car. I wish I had sold the car instead of extending the warranty. Clearly Carol and Selby Modiba are of the view that they can do as they please...I guess Audi is behind them. Carol was definitely arrogant in her tone, as if to say take it or leave it.