Ace Auto Scrapyard C C
Claimed Business
|1.5|13 Reviews (last 12 months)|This business does not respond to reviews
Ace Auto Scrapyard C C
Claimed Business
|1.5
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ace Auto Scrapyard C C is drawing significant criticism around its online ordering and parts fulfilment process. Customers consistently mention receiving incorrect parts, shifting prices after payment, and stock availability issues only surfacing after orders are placed. A recurring theme is poor communication, with shoppers describing unanswered calls, ignored WhatsApp queries, and difficulty securing promised refunds. While a smaller group highlights pleasant surprises such as accurate deliveries and proactive callbacks, the dominant sentiment reflects frustration with accountability, professionalism, and after-sales support across multiple branches.
Performance(last 12 months):
Trustindex Rating
2.3NPS Score
-58Unlikely
TrustIndex
2.3
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.5|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
Basil
1 reviews | Active since Jan 2026
9 May 2026, 15:05
Poorest service
In my online buying experience it is the worst I have ever seen. I made the purchase on the 27th of April 2026 and I called them 3 times to follow up but I am still awaiting. I have ordered the parts from a local supplier and got it in two days.
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Basil
1 reviews | Active since Jan 2026
9 May 2026, 15:05
Poorest service
In my online buying experience it is the worst I have ever seen. I made the purchase on the 27th of April 2026 and I called them 3 times to follow up but I am still awaiting. I have ordered the parts from a local supplier and got it in two days.
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Andile M
1 reviews | Active since Dec 2017
15 Apr 2026, 09:09
Extremely Poor Service, Wrong Parts Supp**** Twice & Price Changes
I had a very frustrating experience with Ace Auto Cape Town, Brackenfell. On 13 April 2026, I ordered an oil cooler for a Mercedes-Benz A180 based on their website price of R680. I was told the part would be ordered and I would be called when it arrived. I never received a call and had to follow up myself. When I went to collect on 14 April, I was given the wrong part. I was then told the correct part costs more (R1035), which I paid because my car is already stripped and I urgently needed it. Shockingly, the second part was ALSO wrong – even after I physically brought the original part to them to ensure accuracy. Communication has been extremely poor: No callbacks as promised Constant follow-ups required from my side Delays with no accountability Now I’m being told the correct part is actually R1500, which is yet another price increase from the original R680. This is completely unacceptable: Wrong parts supp**** multiple times Misleading and changing prices No accountability Poor customer service My car has been stuck for days because of this. I would not recommend this business based on my experience.
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Andile M
1 reviews | Active since Dec 2017
15 Apr 2026, 09:09
Extremely Poor Service, Wrong Parts Supp**** Twice & Price Changes
I had a very frustrating experience with Ace Auto Cape Town, Brackenfell. On 13 April 2026, I ordered an oil cooler for a Mercedes-Benz A180 based on their website price of R680. I was told the part would be ordered and I would be called when it arrived. I never received a call and had to follow up myself. When I went to collect on 14 April, I was given the wrong part. I was then told the correct part costs more (R1035), which I paid because my car is already stripped and I urgently needed it. Shockingly, the second part was ALSO wrong – even after I physically brought the original part to them to ensure accuracy. Communication has been extremely poor: No callbacks as promised Constant follow-ups required from my side Delays with no accountability Now I’m being told the correct part is actually R1500, which is yet another price increase from the original R680. This is completely unacceptable: Wrong parts supp**** multiple times Misleading and changing prices No accountability Poor customer service My car has been stuck for days because of this. I would not recommend this business based on my experience.
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Noordboland D
1 reviews | Active since May 2020
1 Apr 2026, 23:52
Ace Auto for ****mers
Order parts. Pay in full. Confirm that parts is shipped. 7 days after the confirmation phone call I had to call to enquire because the tracking doesn't update. I have to learn that they NOW don't have the parts anymore. Been struggling to get my refund eversince. If you want to loose money buy from Ace Auto
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Noordboland D
1 reviews | Active since May 2020
1 Apr 2026, 23:52
Ace Auto for ****mers
Order parts. Pay in full. Confirm that parts is shipped. 7 days after the confirmation phone call I had to call to enquire because the tracking doesn't update. I have to learn that they NOW don't have the parts anymore. Been struggling to get my refund eversince. If you want to loose money buy from Ace Auto
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Enrique D
1 reviews | Active since Dec 2024
17 Mar 2026, 16:21
*** service
Must be the worst place to deal with ....does not respond to their business whatsapps take them all day to find a door In their yard then the one handling the whattsapp fone tells you to calm down when asking when they going to respond to your part querry ....1st time iv encountered this type of response from somebody dealing with customers ....then blames rain when infact querry was listed at 11:29 am an you only get a response at 16.15 an get told to calm down ...dam dont know how you guys operate ....but had my previous boss seen that whattsapp an me responding to a client that way ....id be fired on the spot ...Ace auto do something a out your terrible service of the either counter sales or whattsapp parts queries....im totally shocked
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Enrique D
1 reviews | Active since Dec 2024
17 Mar 2026, 16:21
*** service
Must be the worst place to deal with ....does not respond to their business whatsapps take them all day to find a door In their yard then the one handling the whattsapp fone tells you to calm down when asking when they going to respond to your part querry ....1st time iv encountered this type of response from somebody dealing with customers ....then blames rain when infact querry was listed at 11:29 am an you only get a response at 16.15 an get told to calm down ...dam dont know how you guys operate ....but had my previous boss seen that whattsapp an me responding to a client that way ....id be fired on the spot ...Ace auto do something a out your terrible service of the either counter sales or whattsapp parts queries....im totally shocked
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Shane A
1 reviews | Active since Jun 2011
22 Jan 2026, 16:58
False informed
On 20 January I requested a quote for a Fender. Funeka responded via email that I should place an order online as they dont have parts in Cape Town and only in Springs. I placed the order 116420 and had to pay R550 courier fee. Today when I called online to query on the part delivery I was informed that the Cape Town warehouse did have stock and is out for delivery with the driver. The issue that I have with this is I am from Paarl and could have collected the part from the Cape Town branch if I was informed correctly instead of having to pay the R550 courier fee.
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Shane A
1 reviews | Active since Jun 2011
22 Jan 2026, 16:58
False informed
On 20 January I requested a quote for a Fender. Funeka responded via email that I should place an order online as they dont have parts in Cape Town and only in Springs. I placed the order 116420 and had to pay R550 courier fee. Today when I called online to query on the part delivery I was informed that the Cape Town warehouse did have stock and is out for delivery with the driver. The issue that I have with this is I am from Paarl and could have collected the part from the Cape Town branch if I was informed correctly instead of having to pay the R550 courier fee.
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Ayanda K
1 reviews | Active since Dec 2025
8 Dec 2025, 13:31
Abysmal Service, Constant Lies, and Refusal to Refund order
#108652 I ordered a front bumper and a fender liner for a 2006 Honda Civic from Ace Auto S****yard's website. What should have been a standard transaction turned into a month-long nightmare of frustrating excuses and broken promises. False Tracking: The website indicated the order was "dispatched" for weeks, but nothing was happening. Zero Communication: Calling their main office was useless; staff repeatedly claimed the person in charge of online orders was "not around." The Runaround: It took posting a negative review on their google map location just to get a call back from a staff member named Dewran. He apologized and promised delivery that week. The delivery was delayed multiple times. I was first told the bumper was shipped alone, then I was told they held the delivery to send the bumper and liner together. When the bumper finally arrived (on a Friday morning, weeks late), it was delivered not by a professional courier, but by a local tire repair guy in my town. The fender liner was missing. I eventually found the fender liner was actually packaged inside the bumper. Due to the extreme delay (over a month), I no longer needed it and decided to keep the bumper but get a refund for the liner. Dewran agreed and said a courier would collect the liner. Since that day, they have completely stonewalled me. My address was supposedly incorrect, so Duwran asked me to message him on WhatsApp- he never rep****. Worst of all, they have blocked my number from their main office line, making it impossible to follow up on the promised refund. In summary: Ace Auto S****yard has proven to be unprofessional, dishonest about shipping times,negligent in customer service, and will deliberately block customers to avoid issuing agreed-upon refunds. Avoid this company at all costs.
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Ayanda K
1 reviews | Active since Dec 2025
8 Dec 2025, 13:31
Abysmal Service, Constant Lies, and Refusal to Refund order
#108652 I ordered a front bumper and a fender liner for a 2006 Honda Civic from Ace Auto S****yard's website. What should have been a standard transaction turned into a month-long nightmare of frustrating excuses and broken promises. False Tracking: The website indicated the order was "dispatched" for weeks, but nothing was happening. Zero Communication: Calling their main office was useless; staff repeatedly claimed the person in charge of online orders was "not around." The Runaround: It took posting a negative review on their google map location just to get a call back from a staff member named Dewran. He apologized and promised delivery that week. The delivery was delayed multiple times. I was first told the bumper was shipped alone, then I was told they held the delivery to send the bumper and liner together. When the bumper finally arrived (on a Friday morning, weeks late), it was delivered not by a professional courier, but by a local tire repair guy in my town. The fender liner was missing. I eventually found the fender liner was actually packaged inside the bumper. Due to the extreme delay (over a month), I no longer needed it and decided to keep the bumper but get a refund for the liner. Dewran agreed and said a courier would collect the liner. Since that day, they have completely stonewalled me. My address was supposedly incorrect, so Duwran asked me to message him on WhatsApp- he never rep****. Worst of all, they have blocked my number from their main office line, making it impossible to follow up on the promised refund. In summary: Ace Auto S****yard has proven to be unprofessional, dishonest about shipping times,negligent in customer service, and will deliberately block customers to avoid issuing agreed-upon refunds. Avoid this company at all costs.
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