AM
Andile M
Active since Dec 2017
2
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2 reviews2 months ago
Extremely Poor Service, Wrong Parts Supp**** Twice & Price Changes
I had a very frustrating experience with Ace Auto Cape Town, Brackenfell. On 13 April 2026, I ordered an oil cooler for a Mercedes-Benz A180 based on their website price of R680. I was told the part would be ordered and I would be called when it arrived. I never received a call and had to follow up myself. When I went to collect on 14 April, I was given the wrong part. I was then told the correct part costs more (R1035), which I paid because my car is already stripped and I urgently needed it. Shockingly, the second part was ALSO wrong – even after I physically brought the original part to them to ensure accuracy. Communication has been extremely poor: No callbacks as promised Constant follow-ups required from my side Delays with no accountability Now I’m being told the correct part is actually R1500, which is yet another price increase from the original R680. This is completely unacceptable: Wrong parts supp**** multiple times Misleading and changing prices No accountability Poor customer service My car has been stuck for days because of this. I would not recommend this business based on my experience.
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81 months ago
Best Online booking system!!!!!!!
Its the best technology system design, very secured and easy to use. They are very interactive and keep you up to date on the progress of your booking or enquiries. I love the work. Very well thought idea.
1 reply
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1 Star
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