Abysmal Service, Constant Lies, and Refusal to Refund order

#108652

I ordered a front bumper and a fender liner for a 2006 Honda Civic from Ace Auto S****yard's website. What should have been a standard transaction turned into a month-long nightmare of frustrating excuses and broken promises.

False Tracking: The website indicated the order was "dispatched" for weeks, but nothing was happening.

Zero Communication: Calling their main office was useless; staff repeatedly claimed the person in charge of online orders was "not around."

The Runaround: It took posting a negative review on their google map location just to get a call back from a staff member named Dewran. He apologized and promised delivery that week. The delivery was delayed multiple times. I was first told the bumper was shipped alone, then I was told they held the delivery to send the bumper and liner together. When the bumper finally arrived (on a Friday morning, weeks late), it was delivered not by a professional courier, but by a local tire repair guy in my town. The fender liner was missing. I eventually found the fender liner was actually packaged inside the bumper. Due to the extreme delay (over a month), I no longer needed it and decided to keep the bumper but get a refund for the liner. Dewran agreed and said a courier would collect the liner.

Since that day, they have completely stonewalled me. My address was supposedly incorrect, so Duwran asked me to message him on WhatsApp- he never rep****. Worst of all, they have blocked my number from their main office line, making it impossible to follow up on the promised refund.

In summary: Ace Auto S****yard has proven to be unprofessional, dishonest about shipping times,negligent in customer service, and will deliberately block customers to avoid issuing agreed-upon refunds. Avoid this company at all costs.