Sad Child

I am writing this with horror and disappointment in your radio station. These are the facts that were given (very accurately) by the mother of Aimee. Aimee did the Clash of the School's quiz on the 16 March and won R947. I was told to WhatsApp my email address and ID number and that someone would get in touch with me. I was also told on the day that the money would take around a month to come through. A month passed and I had heard nothing. I then sent a WhatsApp, an email, a Facebook message, a SMS and I tried phoning on several occasions, but there was no reply. Eventually I managed to get through and the person took down all my and Aimee's details and said that someone would send me an email shortly. Nothing... I phoned the person again, gave her all the details again and was promised that an email would be sent to me. Nothing... My Facebook message was answered and they asked me for all the details again. Nothing. Paul then Tweeted 947, but nothing... Paul then sent an email to which someone rep****. That person then phoned me, apologized, and took down my details saying that an email would be sent. Nothing. I then sent him an email asking what was going on and I told him that no email had been received. That day an email was sent!!! It congratulated Aimee and asked for an ID copy and proof of bank account. Following that... Nothing.... Paul then contacted them and they said that the ID name didn't match the account name (we had sent a copy of my ID as Aimee is a minor and they had been using my ID as consent the whole time). A copy of her birth certificate was sent... Following this there has been nothing. No reply saying that they have everything and all is okay-nothing.

We have submitted our details on countless occasions, and have had to follow up every time. I think that we've been more than patient!

I hope that this helps. Aimee is 11 years old, she has now lost hope in receiving the money. She still loves doing quizzes though... Eric Delmont 072 629 8539