

1xbet
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 1xbet receives largely positive feedback for its broad betting markets, competitive odds and responsive support, with particular strength in Platform, Product & Experience (4.3) and Customer Support & Communication (4.2). However, recurring concerns appear around verification wait times and isolated but serious withdrawal disputes, which drag down trust scores for users dealing with edge cases or larger payouts.
Replied to 100% of negative reviews
Reply time on negative reviews: 43h 17m
TrustIndex
8.2
Ranking
#2
in Betting & Gambling
Reply Time
40h 4m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 43h 17m
Sep '25 - Aug '26
Based on recent customer reviews, 1xbet receives largely positive feedback for its broad betting markets, competitive odds and responsive support, with particular strength in Platform, Product & Experience (4.3) and Customer Support & Communication (4.2). However, recurring concerns appear around verification wait times and isolated but serious withdrawal disputes, which drag down trust scores for users dealing with edge cases or larger payouts.
1xbet's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Customers consistently praise the wide range of sports and esports markets, including Tier 2 and Tier 3 tournaments, competitive odds, fast live updates and a generous bonus system with reasonable wagering terms.
The most common complaint about 1xbet, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Verification is generally completed but timelines are inconsistent, ranging from 30 minutes to two days. Several users describe repeated photo rejections, unclear feedback and isolated cases of blocked withdrawals tied to repeated KYC requests.
1xbet scores 4 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Platform Experience (4.3); their weakest is Account Access (3.4). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
1xbet has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 406 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 43 hours 17 min. Hellopeter has tracked 1xbet across 435 total reviews. How is the TrustIndex calculated? →
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