Yuki pet food ****

I ordered Royal canine feline ageing 12+. This food has been discontinued so I was delighted that they still had this food in stock. They also had the new version the 11 plus advertised so I thought that this was the older version as their picture and description specified. The product was delivered the next day - but the driver brought out 11 plus. My cat does not eat Thai so I sent it straight back and sent a message via email and whatsapp to Yuki pets at the time to tell them this. They promised me a refund and requested banking details. This was 3 weeks ago and they have not refunded nor responded to me emails, whatsapps or calls. Disgusting customer service! This site amounts to a **** with blatant theft and should be shut down by the ombudsman.