Very Disappointed in Zestlife’s Customer Service

My 81-year-old father had a hip replacement in February and has GAP cover with Zestlife. We have been trying for months to get feedback regarding his claims, and the experience has been extremely frustrating and disappointing.

My sister-in-law phones Zestlife weekly to follow up. Every time, promises are made that someone will get back to us regarding the claims, yet nothing happens. We are now nearly at the end of May, and there is still no proper resolution or meaningful communication.

What is most concerning is the complete lack of urgency and customer care when clients actually need assistance. For something as important as a medical claim for an elderly patient recovering from major surgery, the silence and delays are unacceptable.

Ironically, when cover upgrades or payments are involved, responses seem to happen very quickly. But when clients need support, communication disappears.

We expected far better service, empathy, and professionalism from a company providing medical GAP cover. This experience has left our family extremely disappointed and has seriously affected our confidence in Zestlife.