Marisa B's Profile | Hellopeter

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Marisa B

Active since Oct 2024

4

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4 reviews

2 months ago

Very Disappointed in Zestlife’s Customer Service

My 81-year-old father had a hip replacement in February and has GAP cover with Zestlife. We have been trying for months to get feedback regarding his claims, and the experience has been extremely frustrating and disappointing. My sister-in-law phones Zestlife weekly to follow up. Every time, promises are made that someone will get back to us regarding the claims, yet nothing happens. We are now nearly at the end of May, and there is still no proper resolution or meaningful communication. What is most concerning is the complete lack of urgency and customer care when clients actually need assistance. For something as important as a medical claim for an elderly patient recovering from major surgery, the silence and delays are unacceptable. Ironically, when cover upgrades or payments are involved, responses seem to happen very quickly. But when clients need support, communication disappears. We expected far better service, empathy, and professionalism from a company providing medical GAP cover. This experience has left our family extremely disappointed and has seriously affected our confidence in Zestlife.

3 replies

3 months ago

Sanlam Customer Service Has Gone Backwards

I am beyond frustrated with the shocking level of service I have received from Sanlam. I recently changed my email address and was then unable to log into my profile to receive the verification code. What should have been a simple issue turned into days of stress and wasted time. I was sent from one person to another with no real assistance. Your WhatsApp support is another major disappointment. Responses take forever, and when someone finally replies, there is still no proper help, just more referrals and no resolution. To make matters worse, I am still waiting for my 2-pot savings payout, which was promised for 30 April 2026. Instead of payment, I received an email saying it is still being looked into. How can customers trust promises that are not honoured? The biggest problem is not only delays, but the complete lack of efficient customer service, accountability, and communication. As a long-standing company, Sanlam should be improving service standards, not going backwards. At this point, the sooner I can move my business away from Sanlam, the better. Very disappointed customer.

5 replies

Ensure Services

20 months ago

ENSURE SERVICE Reddington Seamless partnerships - WORST CUSTOMER SERVICE EVER

WORST customer service I EVER experienced. Total LACK of urgency and communication. You are lucky if they pick up the phone. My brand new HP laptop (bought beginning of April 2024) was booked in on 18 October. It would have taken 20 businesdays to get it fixed. I then recieved a notification that the part will only arrive 28 November 2024. They did not answer their phone at all on 29 November when I tried to follow-up. I got hold of them on Monday 2 December just to get told that the new estimated arrival date is now 6 December. NO GUARANTEE. All they say is that they understand my frustration. No updates or communication from their side. I need to follow up and HOPE they answer the phone. Their service is really bad and I would not even rate them 1.

0 replies

20 months ago

Dotsure - Bernie Swart

Bernie Swart was super helpful, knowledgeable and very friendly.

1 reply

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2 Star

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1 Star

3 (75%)

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