Yutiliti Fibre
Claimed Business
|2.2|13 Reviews (last 12 months)|This business does not respond to reviews
Yutiliti Fibre
Claimed Business
|2.2
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Yutiliti Fibre receives sharply divided feedback. Customers consistently mention frustration with billing errors, unexpected charges, suspended accounts despite confirmed payments, and connectivity issues that are often blamed on the client rather than investigated. A recurring theme is the lack of after-hours support and unresponsive automated channels. On the positive side, several reviewers single out specific staff members, particularly within the billing and cancellation teams, praising their professionalism, patience, and efficiency in resolving issues when escalated.
Performance(last 12 months):
Trustindex Rating
3NPS Score
-100Unlikely
TrustIndex
3
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Magriet P
1 reviews | Active since Sept 2021
9 May 2026, 21:43
Disappinting experience with Yutiliti Fibre
My experience with Yutiliti Fibre has been extremely disappointing. The service was unreliable from the start, and despite charging me, the internet was never even installed. After numerous attempts to resolve the issue and repeated follow-ups, I was left frustrated by the lack of communication and assistance. In the end, I had no choice but to move to another service provider. Customers deserve proper service, accountability, and support, and unfortunately that was not my experience at all.
Helpful (0)
|Replies (0)MP
Magriet P
1 reviews | Active since Sept 2021
9 May 2026, 21:43
Disappinting experience with Yutiliti Fibre
My experience with Yutiliti Fibre has been extremely disappointing. The service was unreliable from the start, and despite charging me, the internet was never even installed. After numerous attempts to resolve the issue and repeated follow-ups, I was left frustrated by the lack of communication and assistance. In the end, I had no choice but to move to another service provider. Customers deserve proper service, accountability, and support, and unfortunately that was not my experience at all.
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Replies (0)LS
Lidija S
1 reviews | Active since Sept 2025
28 Apr 2026, 08:40
Stay away from *****s and liers!
If i can I would rate them 0. They are most horible service provider I had missfortune to come across.Quick to promise (i wanted to say quick to lie) but unable to deliver. So i was promised that my fiber would be unstaled "Friday latest Monday". Nobody called or show up Friday. On Monday I send mesage and gor that they will have update that week?! No, that was not agreed. So I cancel their service. Huess what, they are chargeing me money for their service claiming its my foult since i canceled before they could deliver! Horible people, horible customer care with attetude. Do not have anything with them. *****s!
Helpful (0)
|Replies (0)LS
Lidija S
1 reviews | Active since Sept 2025
28 Apr 2026, 08:40
Stay away from *****s and liers!
If i can I would rate them 0. They are most horible service provider I had missfortune to come across.Quick to promise (i wanted to say quick to lie) but unable to deliver. So i was promised that my fiber would be unstaled "Friday latest Monday". Nobody called or show up Friday. On Monday I send mesage and gor that they will have update that week?! No, that was not agreed. So I cancel their service. Huess what, they are chargeing me money for their service claiming its my foult since i canceled before they could deliver! Horible people, horible customer care with attetude. Do not have anything with them. *****s!
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velliamma G
1 reviews | Active since Apr 2026
17 Apr 2026, 14:25
Yutiliti
good experience dealing with the cancellation team at Yutiliti. The agent I spoke to was professional, calm, and very helpful throughout the process. He took the time to explain everything clearly and made sure I understood all the steps involved. handled it in a way that made the whole process smooth and straightforward. sorry did not get his name
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velliamma G
1 reviews | Active since Apr 2026
17 Apr 2026, 14:25
Yutiliti
good experience dealing with the cancellation team at Yutiliti. The agent I spoke to was professional, calm, and very helpful throughout the process. He took the time to explain everything clearly and made sure I understood all the steps involved. handled it in a way that made the whole process smooth and straightforward. sorry did not get his name
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gabi G
1 reviews | Active since Apr 2026
17 Apr 2026, 14:16
billings
thank you Jacques from Yutiliti the Billing process has been really helpful and easy to deal with. he’s been patient and sorted things out without much back and forth. follows up when needed, aa solid experience dealing with him
Helpful (0)
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gabi G
1 reviews | Active since Apr 2026
17 Apr 2026, 14:16
billings
thank you Jacques from Yutiliti the Billing process has been really helpful and easy to deal with. he’s been patient and sorted things out without much back and forth. follows up when needed, aa solid experience dealing with him
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Anonymous
1 reviews | Active since Aug 2016
10 Apr 2026, 14:23
Thank you to your Employee - Jacques de Lange
This 5-star rating is actually only for a specific employee Jacques de Lange who helped me sort out two separate financial issues this week. He has proven to be highly efficient and does what he says. What a pleasure dealing with such a person in today's day and age. Well done Jacques, I hope the Yutiliti recognises your valuable input.
Helpful (0)
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Anonymous
1 reviews | Active since Aug 2016
10 Apr 2026, 14:23
Thank you to your Employee - Jacques de Lange
This 5-star rating is actually only for a specific employee Jacques de Lange who helped me sort out two separate financial issues this week. He has proven to be highly efficient and does what he says. What a pleasure dealing with such a person in today's day and age. Well done Jacques, I hope the Yutiliti recognises your valuable input.
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Replies (0)BM
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gabi G
1 reviews | Active since Apr 2026
8 Apr 2026, 15:53
Fast and reliable internet
Fast and reliable internet. Customer service is helpful and tries to keep you happy. Clear policies on cancellations and plan changes. Downsides: high early cancellation fee, no price matching, and strict payment rules. Fibre is tied to your address, so moving means a new installation. Overall, solid service if you plan to stay and follow the rules.
Helpful (0)
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gabi G
1 reviews | Active since Apr 2026
8 Apr 2026, 15:53
Fast and reliable internet
Fast and reliable internet. Customer service is helpful and tries to keep you happy. Clear policies on cancellations and plan changes. Downsides: high early cancellation fee, no price matching, and strict payment rules. Fibre is tied to your address, so moving means a new installation. Overall, solid service if you plan to stay and follow the rules.
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Replies (0)SO
Samantha O
1 reviews | Active since Jun 2021
7 Apr 2026, 17:37
Yutiliti The Worst Fibre Provider
If I could give 1/4 of a star I would. Their fibre goes on and off non stop. Tehy took my account from Shesha whom I was with for more than two years and now expect me to pay a cancellation fee for a service they only half provide. Shocking. They have now switched my internet off even though I have paid for the 30 days notice. Is this even legal?
Helpful (0)
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Samantha O
1 reviews | Active since Jun 2021
7 Apr 2026, 17:37
Yutiliti The Worst Fibre Provider
If I could give 1/4 of a star I would. Their fibre goes on and off non stop. Tehy took my account from Shesha whom I was with for more than two years and now expect me to pay a cancellation fee for a service they only half provide. Shocking. They have now switched my internet off even though I have paid for the 30 days notice. Is this even legal?
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Replies (0)