X
Xero.com
Verified Business
X
Performance(last 12 months):
TrustIndex
0
Ranking
#237
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
2.5|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 17:12
XERO DEBIT ORDER - INCORRECT AMOUNT
Xero has debited the incorrect amount off my account!!! Instead of the minimum R79.50 they debited R795!!!! This is unacceptable!!! Every month its the normal R79.50 please explain how all of a sudden its R795.00??
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 17:12
XERO DEBIT ORDER - INCORRECT AMOUNT
Xero has debited the incorrect amount off my account!!! Instead of the minimum R79.50 they debited R795!!!! This is unacceptable!!! Every month its the normal R79.50 please explain how all of a sudden its R795.00??
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 12:42
Xero Experience
Xero has truly transformed the way we work as accountants. The software is intuitive, reliable, and designed with the needs of professionals in mind, making it easy for us to deliver excellent service to our clients. Beyond the product itself, the support team deserves special recognition. Their responsiveness, knowledge, and willingness to assist ensure that we always feel confident in using the platform. It’s rare to find a company that combines such powerful technology with outstanding customer care, and Xero achieves this balance perfectly.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 12:42
Xero Experience
Xero has truly transformed the way we work as accountants. The software is intuitive, reliable, and designed with the needs of professionals in mind, making it easy for us to deliver excellent service to our clients. Beyond the product itself, the support team deserves special recognition. Their responsiveness, knowledge, and willingness to assist ensure that we always feel confident in using the platform. It’s rare to find a company that combines such powerful technology with outstanding customer care, and Xero achieves this balance perfectly.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 12:03
Highly recommended by a Silver Partner Accountant
I use Xero daily to manage my clients' finances, and it is easily the most user-friendly and powerful cloud accounting solution on the market. The automation features save my firm hours of manual entry, allowing us to focus on high-level advisory work. The support is top-notch, and the constant innovation keeps us ahead of the curve. If you’re a business owner or a fellow accountant, Xero is the gold standard.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 12:03
Highly recommended by a Silver Partner Accountant
I use Xero daily to manage my clients' finances, and it is easily the most user-friendly and powerful cloud accounting solution on the market. The automation features save my firm hours of manual entry, allowing us to focus on high-level advisory work. The support is top-notch, and the constant innovation keeps us ahead of the curve. If you’re a business owner or a fellow accountant, Xero is the gold standard.
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 05:52
Expensive, bad customer service option
The worst, most expensive experience of my life. They bill you even after you cancel your contract, and customer service doesn't exist. They should not do business in South Africa. Let's use local
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 05:52
Expensive, bad customer service option
The worst, most expensive experience of my life. They bill you even after you cancel your contract, and customer service doesn't exist. They should not do business in South Africa. Let's use local
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 07:50
No support - Very limited functionality
No support to get hold of. Even trying to get to a point of raising an issue, you have to navigate an entire maze of redirecting and once you do get to a point of being able to raise an issue, they simply close your ticket without any response or comment or anything. Login issues seem to be frequent. Bank feeds seem to have many issues and for anybody that is actually delivering a service or selling stock items, DO NOT USE IT. You CANNOT bulk update pricing and it is missing all of the basic features required for running a business efficiently. You are much better off going with a service like Sage or Quickbooks. Even Omni is better. Also, for any of the missing features, they have had "suggestions" and "updates" for those features in the pipeline for over 5 years if you go check the history, so they have no interest in actually adding those functions, in spite of having so much integration into other services. So don't be fooled into somebody selling you Xero and telling you that they are working on those features and they will be added soon. You are buying a headache if you are a propper business.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 07:50
No support - Very limited functionality
No support to get hold of. Even trying to get to a point of raising an issue, you have to navigate an entire maze of redirecting and once you do get to a point of being able to raise an issue, they simply close your ticket without any response or comment or anything. Login issues seem to be frequent. Bank feeds seem to have many issues and for anybody that is actually delivering a service or selling stock items, DO NOT USE IT. You CANNOT bulk update pricing and it is missing all of the basic features required for running a business efficiently. You are much better off going with a service like Sage or Quickbooks. Even Omni is better. Also, for any of the missing features, they have had "suggestions" and "updates" for those features in the pipeline for over 5 years if you go check the history, so they have no interest in actually adding those functions, in spite of having so much integration into other services. So don't be fooled into somebody selling you Xero and telling you that they are working on those features and they will be added soon. You are buying a headache if you are a propper business.
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Anonymous
1 reviews | Active since Jan 2020
21 Aug 2025, 09:50
Terrible customer service and support
Absolutely shocking service. They cannot figure out how to fix my bank feed. Weeks and weeks of trying to resolve it, and still nothing. What is worse is that I have to check in to get any feedback from them, and weeks go by, hearing nothing. What kind of world-class accounts system doesn't offer priority support when it comes to things like this? Imagine a bank going down for 6 weeks.
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Anonymous
1 reviews | Active since Jan 2020
21 Aug 2025, 09:50
Terrible customer service and support
Absolutely shocking service. They cannot figure out how to fix my bank feed. Weeks and weeks of trying to resolve it, and still nothing. What is worse is that I have to check in to get any feedback from them, and weeks go by, hearing nothing. What kind of world-class accounts system doesn't offer priority support when it comes to things like this? Imagine a bank going down for 6 weeks.
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