Very poor customer service Wimpy!!

put in an order on the app on Easter Sunday. Money went off my bank. Then the order got cancelled due to the shop that is closed. Sent about 10 emails, called about 4 times and even went to the actual shop from which i tried to order. No one can help me with a refund. the call center says it is the shop and the shop says it is the call center. and I get no response or feedback. I have to follow up with them every 3 to 7 days and still nothing. I will NOT support Wimpy again and i was a big fan!!