Zero Stars: Shocking Administration at Whitefield
Giving Whitefield a single star feels too generous. I finalized a property purchase late last year, up until early March (after I called), I never received a single levy statement from them.
Fast forward to March: I suddenly receive a text message about an outstanding balance. I immediately called them, only to discover they had captured the wrong email address on their system. Despite their sheer incompetence, I settled the massive accumulated bill on the spot and made sure my contact details were updated and confirmed.
Three days ago, I received my latest statement. Guess what? They’ve slapped me with additional "collection fees." What exactly did this collection agency do? I am the one who had to reach out to fix their mistake and settle the account. The only note on their system is that they sent a text message—a single text that somehow cost me R759 in collection fees.
Are these people serious? Absolutely abysmal administration and borderline ******ion. Proceed with caution.
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Whitfield Property's replyOfficial
26 Apr 2026, 12:00Dear Mercia,
We note your review and comments with concern. WPM are not a debt collector however we work with a debt collection company in order to engage with clients that have not yet paid their levies. We will however look into this matter and determine if and where we have gone wrong and will most certainly reverse any applicable charges, should they be found to be incorrectly billed. Kindly note that levies are the life-blood of any community scheme and the failure to receive levies on time has a massive effect on these very community schemes. Should you ever need to escalate any matter prior to approaching a Social Media platform like this, please simply send an email to ***. The WPM Team
We note your review and comments with concern. WPM are not a debt collector however we work with a debt collection company in order to engage with clients that have not yet paid their levies. We will however look into this matter and determine if and where we have gone wrong and will most certainly reverse any applicable charges, should they be found to be incorrectly billed. Kindly note that levies are the life-blood of any community scheme and the failure to receive levies on time has a massive effect on these very community schemes. Should you ever need to escalate any matter prior to approaching a Social Media platform like this, please simply send an email to ***. The WPM Team
Best regards,
Whitfield Property's reply26 Apr 2026, 12:00
Official
Dear Mercia,
We note your review and comments with concern. WPM are not a debt collector however we work with a debt collection company in order to engage with clients that have not yet paid their levies. We will however look into this matter and determine if and where we have gone wrong and will most certainly reverse any applicable charges, should they be found to be incorrectly billed. Kindly note that levies are the life-blood of any community scheme and the failure to receive levies on time has a massive effect on these very community schemes. Should you ever need to escalate any matter prior to approaching a Social Media platform like this, please simply send an email to ***. The WPM Team
We note your review and comments with concern. WPM are not a debt collector however we work with a debt collection company in order to engage with clients that have not yet paid their levies. We will however look into this matter and determine if and where we have gone wrong and will most certainly reverse any applicable charges, should they be found to be incorrectly billed. Kindly note that levies are the life-blood of any community scheme and the failure to receive levies on time has a massive effect on these very community schemes. Should you ever need to escalate any matter prior to approaching a Social Media platform like this, please simply send an email to ***. The WPM Team
Best regards,