Very poor servise
My experience with Whitfields has been extremely disappointing. I first submitted my insurance claim and contractor’s quote in May 2025, and despite assurances that the payout would be processed within 5–7 working days once forms were completed, I am still waiting in September 2025 — more than four months later.
After repeated follow-ups, I was told the delay was due to an email being left in “drafts” — an avoidable mistake that has cost me financially. My contractor’s original quote has since expired, forcing me to cover the increased costs myself.
Communication has been equally poor. My phone number was on every email I sent, yet I was repeatedly asked for it, Instead of urgency or accountability, I received casual apologies and even emojis while my claim sat unresolved.
This process has been stressful, unprofessional, and completely unacceptable. I cannot recommend Whitfields to anyone who expects proper service, accountability, or reliability.
Helpful (0)
Replies (6)0
Replies (6)
Whitfield Property's replyOfficial
10 Sept 2025, 06:13Dear Bandile,
We are just as disappointed about this! This should never be the case when dealing with an insurance claim.
Please could you provide us with more information pertaining to your specific matter and we promise to investigate further.
Please send us any of your previous follow-ups to *** and we will immediately look into this matter.
The WPM Team
We are just as disappointed about this! This should never be the case when dealing with an insurance claim.
Please could you provide us with more information pertaining to your specific matter and we promise to investigate further.
Please send us any of your previous follow-ups to *** and we will immediately look into this matter.
The WPM Team
Best regards,
Whitfield Property's reply10 Sept 2025, 06:13
Official
Dear Bandile,
We are just as disappointed about this! This should never be the case when dealing with an insurance claim.
Please could you provide us with more information pertaining to your specific matter and we promise to investigate further.
Please send us any of your previous follow-ups to *** and we will immediately look into this matter.
The WPM Team
We are just as disappointed about this! This should never be the case when dealing with an insurance claim.
Please could you provide us with more information pertaining to your specific matter and we promise to investigate further.
Please send us any of your previous follow-ups to *** and we will immediately look into this matter.
The WPM Team
Best regards,
's updateReviewer Update
10 Sept 2025, 16:31The contact number is redacted, you can call me on 0️⃣6️⃣2️⃣2️⃣ 4️⃣3️⃣6️⃣9️⃣2️⃣7️⃣
's update10 Sept 2025, 16:31
Reviewer Update
The contact number is redacted, you can call me on 0️⃣6️⃣2️⃣2️⃣ 4️⃣3️⃣6️⃣9️⃣2️⃣7️⃣
Whitfield Property's replyOfficial
11 Sept 2025, 08:05Dear Bandile,
we will most certainly do so however we kindly request that you also provide the information requested by simply sending an email to: ***.
Please help us, help you.
The WPM Team
we will most certainly do so however we kindly request that you also provide the information requested by simply sending an email to: ***.
Please help us, help you.
The WPM Team
Best regards,
Whitfield Property's reply11 Sept 2025, 08:05
Official
Dear Bandile,
we will most certainly do so however we kindly request that you also provide the information requested by simply sending an email to: ***.
Please help us, help you.
The WPM Team
we will most certainly do so however we kindly request that you also provide the information requested by simply sending an email to: ***.
Please help us, help you.
The WPM Team
Best regards,
Whitfield Property's replyOfficial
15 Sept 2025, 14:39Dear Bandile,
we confirm that the insurance claim has been finalised and the refund has been made to your account.
We apologise for the delay in finalising this matters and kindly request that you simply send an email to *** should you wish to report a matter in the future.
The WPM Team
we confirm that the insurance claim has been finalised and the refund has been made to your account.
We apologise for the delay in finalising this matters and kindly request that you simply send an email to *** should you wish to report a matter in the future.
The WPM Team
Best regards,
Whitfield Property's reply15 Sept 2025, 14:39
Official
Dear Bandile,
we confirm that the insurance claim has been finalised and the refund has been made to your account.
We apologise for the delay in finalising this matters and kindly request that you simply send an email to *** should you wish to report a matter in the future.
The WPM Team
we confirm that the insurance claim has been finalised and the refund has been made to your account.
We apologise for the delay in finalising this matters and kindly request that you simply send an email to *** should you wish to report a matter in the future.
The WPM Team
Best regards,
's updateReviewer Update
15 Sept 2025, 15:43I appreciate that the companies take complaints seriously, and I do wish they had an internal ticketing system where someone is checking on the work of another person, so that it does not take being publicly called out like this before you can feel like someone is taking your case seriously, because there is no reason my case should have taken over 4 months to resolve.
's update15 Sept 2025, 15:43
Reviewer Update
I appreciate that the companies take complaints seriously, and I do wish they had an internal ticketing system where someone is checking on the work of another person, so that it does not take being publicly called out like this before you can feel like someone is taking your case seriously, because there is no reason my case should have taken over 4 months to resolve.
Whitfield Property's replyOfficial
16 Sept 2025, 07:47Dear Bandile,
We have the "ticketing system" to be impersonal and would prefer direct engagement with our clients. To our understanding, there was no escalation or referral of the complaint during the period. We have a complete time-line of events that transpired over the course of the claim and whilst we understand the frustration experienced, we ultimately have to rely on the insurers to complete the claims process.
We can and must improve communication with our clients in order for them to understand the cause of any delays there may be.
We will do better.
The WPM Team
We have the "ticketing system" to be impersonal and would prefer direct engagement with our clients. To our understanding, there was no escalation or referral of the complaint during the period. We have a complete time-line of events that transpired over the course of the claim and whilst we understand the frustration experienced, we ultimately have to rely on the insurers to complete the claims process.
We can and must improve communication with our clients in order for them to understand the cause of any delays there may be.
We will do better.
The WPM Team
Best regards,
Whitfield Property's reply16 Sept 2025, 07:47
Official
Dear Bandile,
We have the "ticketing system" to be impersonal and would prefer direct engagement with our clients. To our understanding, there was no escalation or referral of the complaint during the period. We have a complete time-line of events that transpired over the course of the claim and whilst we understand the frustration experienced, we ultimately have to rely on the insurers to complete the claims process.
We can and must improve communication with our clients in order for them to understand the cause of any delays there may be.
We will do better.
The WPM Team
We have the "ticketing system" to be impersonal and would prefer direct engagement with our clients. To our understanding, there was no escalation or referral of the complaint during the period. We have a complete time-line of events that transpired over the course of the claim and whilst we understand the frustration experienced, we ultimately have to rely on the insurers to complete the claims process.
We can and must improve communication with our clients in order for them to understand the cause of any delays there may be.
We will do better.
The WPM Team
Best regards,