Working together to satisfy the customer

Couldn't raise them on landline so called what I thought was the pharmacy's mobile; it turned out to be Warren Groves' private unit. I then visited the pharmacy to pick up my 'scrip; they were out of stock and no trouble for Warren to use this selfsame mobile (his own personal one) to call the supplier and in no time my order was placed. When I questioned Warren about using his own unit his response was, We're all part of the same family business" - and he's not an owner/partner! Lovely attitude.