They don't want to pay my winnings

 Dear user Thank you for your feedback. We are truly sorry to hear about your experience and understand how concerning this must feel. However, we would like to respectfully clarify that your statement is not accurate. We do not withhold winnings, and all withdrawals are processed in accordance with our Terms and Conditions, including the standard 24–72 business hours processing timeframe, excluding weekends and public holidays. In addition, our records indicate that communication has been sent regarding your query. If you may have missed our responses, we kindly recommend checking your email inbox as well as your spam/junk folder. We are more than willing to assist you and resolve any outstanding concerns. Kindly provide your account details so we can review your case and assist you further. Kind regards.