VUM Insurance
Claimed Business
|1.6|7 Reviews (last 12 months)|This business does not respond to reviews
VUM Insurance
Claimed Business
|1.6
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, VUM Insurance is drawing strong criticism around claims handling, communication, and broker coordination. Customers consistently mention prolonged delays in vehicle repairs, unanswered calls and emails, and frustration over lost income while claims remain unresolved. A recurring theme is dissatisfaction with policy cancellations and unexplained premium increases. On the positive side, some customers highlight responsive emergency assistance, helpful sales agents, and clear communication on write-off settlements, suggesting that individual staff occasionally deliver world class service even as the broader claims experience remains a significant pain point.
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sedie S
1 reviews | Active since Nov 2019
31 Mar 2026, 22:29
Pathetic service.Wont recommend to anyone
I'm insured with them.My mini bus was in an incident and my broker put on a claim on the 3rd March but till now I'm still waiting for them to fix my car.Im losing income as it is but I don't think they care.Paying R6000 monthly
Helpful (0)
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Sedie S
1 reviews | Active since Nov 2019
31 Mar 2026, 22:29
Pathetic service.Wont recommend to anyone
I'm insured with them.My mini bus was in an incident and my broker put on a claim on the 3rd March but till now I'm still waiting for them to fix my car.Im losing income as it is but I don't think they care.Paying R6000 monthly
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Replies (0)WK
Willem K
1 reviews | Active since Jul 2021
11 Mar 2026, 13:25
Never use this people
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication. The broker is from innovation wealth
Helpful (0)
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Willem K
1 reviews | Active since Jul 2021
11 Mar 2026, 13:25
Never use this people
I am very unhappy with the service I received. I asked Nelia to cancel my VUM policy, but up until today I have not received any confirmation that the policy has been cancelled. I have also tried contacting her for the past two days by email and other means, but I received no response. Yesterday the debit order still went off my bank account, and because of this I now have to pay unnecessary bank charges. This could have been avoided if the cancellation request was handled properly and confirmed. I took out the policy through Nelia, with VUM as the underwriters, and expected proper communication and service. Unfortunately, I received no feedback, no update, and no assistance. I would appreciate urgent confirmation that my policy has been cancelled and an explanation for the lack of communication. The broker is from innovation wealth
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Replies (0)PM
Patience M
1 reviews | Active since May 2018
8 Feb 2026, 00:14
VUM Insurance’s excellent service👌
VUM insurance is the best. My driver had an accident on the 6th of Jan in the middle of the night. I called Vum & they sent 1st help immediately to go and assist my driver. They towed the car and Vum has been communicating with me regarding all the steps since my car is a write off. On the 4th of Feb I signed the final documents & I’m now waiting for them to pay a settlement amount to my bank.
Helpful (0)
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Patience M
1 reviews | Active since May 2018
8 Feb 2026, 00:14
VUM Insurance’s excellent service👌
VUM insurance is the best. My driver had an accident on the 6th of Jan in the middle of the night. I called Vum & they sent 1st help immediately to go and assist my driver. They towed the car and Vum has been communicating with me regarding all the steps since my car is a write off. On the 4th of Feb I signed the final documents & I’m now waiting for them to pay a settlement amount to my bank.
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Replies (0)EA
Evodia A
1 reviews | Active since Apr 2025
5 Feb 2026, 08:29
Very bad insurance company
Very bad services. They are not reachable, no one answes your call I have been trying to call for the past three days to log a claim but no one answers the phone, no one replies to emails but I've been debited every single month. I called the emergency services because i was out of options, when they asked for my policy number they couldn't find it. How you dealing with ehailing and the lives of people but you are unreachable. This a very, very bad insurance company. I was sold i lie and now my so called broker is not even reachable. Please do better.
Helpful (0)
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Evodia A
1 reviews | Active since Apr 2025
5 Feb 2026, 08:29
Very bad insurance company
Very bad services. They are not reachable, no one answes your call I have been trying to call for the past three days to log a claim but no one answers the phone, no one replies to emails but I've been debited every single month. I called the emergency services because i was out of options, when they asked for my policy number they couldn't find it. How you dealing with ehailing and the lives of people but you are unreachable. This a very, very bad insurance company. I was sold i lie and now my so called broker is not even reachable. Please do better.
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Replies (0)JP
Jacky P
1 reviews | Active since Apr 2021
29 Jan 2026, 17:43
Worst insurance
Worst insurer ever - Vum does not take our business serious - vehicle at panel shop since 8th December 2025 to date , the panel beater is waiting for parts . Not sure if we are dealing with an insurance company or s**** yard , worst service while we lose income.
Helpful (0)
|Replies (0)JP
Jacky P
1 reviews | Active since Apr 2021
29 Jan 2026, 17:43
Worst insurance
Worst insurer ever - Vum does not take our business serious - vehicle at panel shop since 8th December 2025 to date , the panel beater is waiting for parts . Not sure if we are dealing with an insurance company or s**** yard , worst service while we lose income.
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Replies (0)J
Jerry
1 reviews | Active since Nov 2023
29 Oct 2025, 08:44
VUM INSURANCE POOR TREATMENT OF CLAIMANTS
VUM Insurance declined my claim for daily expenses, which is part of my cover on my taxi comprehensive policy. My taxi is covered by VUM as my insurer and Standard Bank as the broker. On the 7th of October, my taxi was involved in an accident, and it took VUM more than 20 days to authorize a cash offer. When I submitted the second part of the claim, the daily expenses they refused to pay it, claiming that my monthly premiums were 3 days later. For the 20 days that I lost income while I was waiting for VUM to authorize the repairs, they offered the cash offer without any transparency on how they arrived at the figure or if it was economical to repair the taxi or not. The assessor's report was kept secret until now. I had so much faith in VUM, and I'm left disappointed. JP Mndawe
Helpful (0)
|Replies (0)J
Jerry
1 reviews | Active since Nov 2023
29 Oct 2025, 08:44
VUM INSURANCE POOR TREATMENT OF CLAIMANTS
VUM Insurance declined my claim for daily expenses, which is part of my cover on my taxi comprehensive policy. My taxi is covered by VUM as my insurer and Standard Bank as the broker. On the 7th of October, my taxi was involved in an accident, and it took VUM more than 20 days to authorize a cash offer. When I submitted the second part of the claim, the daily expenses they refused to pay it, claiming that my monthly premiums were 3 days later. For the 20 days that I lost income while I was waiting for VUM to authorize the repairs, they offered the cash offer without any transparency on how they arrived at the figure or if it was economical to repair the taxi or not. The assessor's report was kept secret until now. I had so much faith in VUM, and I'm left disappointed. JP Mndawe
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