Disappointed

Dear Vukela Team,

I am very disappointed with the service that I have received from Vukela.

I previously sent an email requesting that my debit order date be changed. However, I have now been informed that my account is on “errors,” which I find completely unacceptable.

My account has always been up to date, and I have never missed or skipped any monthly payment. I have consistently honoured my payment obligations, so I do not understand why my account has been placed on errors.

I kindly request that this matter be investigated urgently and corrected as soon as possible. I would also appreciate a clear explanation regarding why my account was placed on errors despite my payment history being in good standing.

I look forward to your prompt response and resolution of this issue.