UNACCEPTABLE - DEPOSIT NOT REFUNDED

I am extremely disappointed with the handling of my refund by Voltano Metering.

We moved out of the property at the end of March 2026, and the final utility account was fully settled on 13 April 2026. On 16 April 2026, I received written confirmation that my account had been closed and that the refund was sent to Head Office for processing. I was advised to allow 14–21 working days for payment.

That timeframe has now passed, and despite numerous follow-ups via both email and telephone, I still have not received my refund.

What is most frustrating is that I keep receiving the same response that the matter is “with finance,” with no proper resolution. I was recently told that payment would be released earlier this week, yet there is still no payment reflecting in my bank account.

I have remained patient and cooperative throughout this process, but the ongoing delays, lack of accountability, and repeated unfulfilled promises are unacceptable.

I am now left with no option but to escalate the matter further (legally) should this not be resolved urgently.