Poor after service on sales.

We bought a bakkie from them and had problems at the beginning with the salesman who eventually started being ok after contacting his manager Frikkie. Paid the bakkie in full, still waited for the SD card which was said to take 10 days to deliver. We went on holiday for two weeks, came back and contacted Frikkie about this. My husband seems very lenient about this, but after 2 weeks they even don't have it yet. I decided to put this review, seeing 1000' of rands were already paid, an agreement was reached to ensure we get this SD card after we come back from leave (they started organising to get it even BEFORE we went on leave.) I tried to get Frikkie's surname but with no avail. This bakkie might have been cheap to other people but paying so much and end up not getting what was agreed upon is bad service. I have expected more fro. VW. If we do not get the sd card by end of this week, I am going to lay a complaint to VW SA. Hopefully something will happen then.