Amazing customer service secured the deal

I've been shopping around to see what deal I can get on the 2018+ Polo TSI highline/Comfortline. I visited multiple VW dealerships around the east rand. Every time I visited one and the salesman saw that I wasn't going to buy from them, they (other VW dealerships) immediately switched off and I could see they didn't want to really talk to me any longer.

I met AK (Aadil khan) He told me he only had the Comfortline in my price range. I told him that I found a Highline and would no longer be purchasing from them. During the sale on the highline that I wanted I noticed some issues on the car, I phoned AK and asked him a few questions, AK gave me the EXACT same service he gave me the day I walked into VW princess. He never hesitated once to assist me with queries even after he knew that I would no longer buy from them.

I decided to cancel my deal on the highline and drove straight to princess VW to sign the deal for the Comfortline.

I really hope this message gets to VW head office and the Dealer principal at this dealership. It should be a shining example of how powerful great customer service is.