RB
Renier B
Active since Nov 2012
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
Atrocious customer service for new business
I app**** for leisure trailer finance on the 8th on their online portal. I was pre-approved and was asked to send the supporting documents theough which i did. A few days had passed and no one contacted me or sent me emails. I decided to phone in and ask what the hold up was. I was told that it takes a few days for an FNI to be assigned to a application. So i waited again, again no one phoned after a few days. I phone in again and asked what the hold up is, i spoke to multiple different people and no one could pin point the issue. I had enough after they transferred me to a different department after waiting more than 20 minutes on the line the call dropped. What shocked me was the guy that transferred the call even warned me that the call might drop and if it does. Heres the number to phone. So finally had enough and got a hold of wesbank customer service and i demanded to speak to a manager. The finally put me through to Elony Mtshakazana who promised me that she would resolve this issue within a day maximum two days. On day two at around lunch time i decided to follow up with her to see where we are only to be told the accounts people take very long to reply. She gave me zero updates and quite frankly didnt give a single damn about the urgency of the matter. Finally she got back to me after all the drama with an email address [email protected]. With the drama and urgency in mind, you would expect a customer service manager to address it with who ever shes handing it over to in account to be notified of the situation at hand. This email address has been silent for almost another week. No reply no updates no messages emails or any contact. No follow up from elony to ENSURE customer service has done their job. One word sums it all up. PATHETIC
3 replies
46 months ago
Two birthdays - one hell of an ignorant waiter
I arrived early for my birthday and my brother in laws birthday at spur northmead square. I sat down at 10am and ordered a coffee whilst waiting for my family to arrive. I am on a calorie restricted diet so I ordered 2 boiled eggs and a bit of mushrooms. I repeated my order twice as well as my wifes order twice. The reason for this was that she had been in hospital for a week and this would be a treat for her, i didnt want there to be any mistakes. The food took pretty long to arrive and once the food arrived the mince was served and only a few minutes later the toast arrived? This ticked me off but i was in for a big surprise as my waiter asked do I want sunny side up eggs? I specifically repeated my order twice for this not to happen. So I asked the waiter if he remembered my order of 2 boiled eggs? He replied yes! So i asked him why would he ask me if i want sunny side up? His reply was because the boiled eggs takes too long?! By this time everyone is digging in and im starving and having an argument with this ignorant waiter! I was to ticked off that i canceled my food order snd just waited for everyone to finish their food so We could leave. Waiters name was spamandla
0 replies
62 months ago
Amazing customer service secured the deal
I've been shopping around to see what deal I can get on the 2018+ Polo TSI highline/Comfortline. I visited multiple VW dealerships around the east rand. Every time I visited one and the salesman saw that I wasn't going to buy from them, they (other VW dealerships) immediately switched off and I could see they didn't want to really talk to me any longer. I met AK (Aadil khan) He told me he only had the Comfortline in my price range. I told him that I found a Highline and would no longer be purchasing from them. During the sale on the highline that I wanted I noticed some issues on the car, I phoned AK and asked him a few questions, AK gave me the EXACT same service he gave me the day I walked into VW princess. He never hesitated once to assist me with queries even after he knew that I would no longer buy from them. I decided to cancel my deal on the highline and drove straight to princess VW to sign the deal for the Comfortline. I really hope this message gets to VW head office and the Dealer principal at this dealership. It should be a shining example of how powerful great customer service is.
0 replies
73 months ago
STAY AWAY from supersonic. WORST customer service ever
For a few days now i have gotten ZERO help from your customer service department. Tried using your bot MULTIPLE times and its constantly offline. Then i tried calling in to get help over the phone, 2 days in a row im left waiting for 50 min a day in a queue?!!!!! When its finally my turn to talk to a “techie” there is no answer!!!! The call goes on but no one talks?! Im fed up with this! Since you guys took over from vuma its been a nightmare! Your management is mess and you absolutely no regard for your customers.
4 replies
129 months ago
Amazing customer service
I went to your TREAD MILLER store next to C.U.M as i entered the store both consultants greeted me with and amazing attitude making me feel like I'm a high value customer. I just want to say thank you for that. Its rare to find people as great as they are. I hope they get this message! I was going for the cheapest wallet and after they explained the different wallets and leather to me i decided to go for a better wallet. Great staff!
1 reply
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)