Vodacom service suspended, despite double Payment and poor service at Tyger Valley Branch

My mobile hone was suspended in March and end of March Vodacom debit my bank ing account twice, which is not a problem. The problem is that they kept my phone suspended since. I went to the Vodacom shop in Tygervalley and what a service, first ;y these giuys do not know how to deal with clients. Second the branch manager Neville Kelly has absolutely no idea how to assist clients in such critical situation, and absolutely rude and unprofessional. They staff don't release that it is clients such as us who pay's for service that keeps there job available afloat in this current economy. Vodacom should stop sending the clients to their voice prompt services which is absolutely a service that cannot resolve customers issues. Today is 13 April and I am still offline with no data provide as per my contract etc..and by the time the suspended my mobile line I had 900 minutes available that I have accumalate for the past two years.