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Graham M

Active since Mar 2019

5

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0

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5 reviews

Vodashop Tygervalley Group

4 months ago

Vodacom service suspended, despite double Payment and poor service at Tyger Valley Branch

My mobile hone was suspended in March and end of March Vodacom debit my bank ing account twice, which is not a problem. The problem is that they kept my phone suspended since. I went to the Vodacom shop in Tygervalley and what a service, first ;y these giuys do not know how to deal with clients. Second the branch manager Neville Kelly has absolutely no idea how to assist clients in such critical situation, and absolutely rude and unprofessional. They staff don't release that it is clients such as us who pay's for service that keeps there job available afloat in this current economy. Vodacom should stop sending the clients to their voice prompt services which is absolutely a service that cannot resolve customers issues. Today is 13 April and I am still offline with no data provide as per my contract etc..and by the time the suspended my mobile line I had 900 minutes available that I have accumalate for the past two years.

0 replies

16 months ago

Sanlam the worst retirement funds company in the Africa & SA!

I have resigned from my company in Jan 5th, 2025. By the end of Jan, I have started the process to withdrawal all my funds from Sanlam. All paperwork was sent to the employer and back to Sanlam for process. Today April 9th, I have since waiting on the release of my funds from Sanlam. Their on SLA policy stipulate that all process of withdrawals take up to 6 weeks. I am climbing toward 10 weeks now and every week the same message that administrator is still working or no movement since escalation. I then requested that the Cale Centre Manager ( Divesh Desai) and Team Leader (Phindle Mkhiza) of the call centre agents to give me a call and up until today nothing. My concern is this, Sanlam who is an organisation always talks about customer satisfaction but I am so sorry Sanlam, your services are EXTREMELY BAD and it seems that you as an insurance, health, retirement funds company don't put your clients first. Word of warning to many potential clients out there who are think of using SANLAM, please stay away because they don' deliver. It is unfortunate that you only have to experience this, when it comes delivery on what they promise.

2 replies

40 months ago

Vodacom Fibre BAD technical SERVICE!!! There Technical support SUCKS!!! horribly.

I am a new client that moved from Cell C Fibre to Vodacom Fibre one month ago and let me be honest the service on technical support are EXTEMELY BAD!!!. I am currently offline for the past 4 days now and everyday a different story from the customer services callcentre ***. Day 1 is was a Vumatel outage, day 2 it was Vumatel is still busy investigating. Day 3 it is "oh you the only person that is still down - seriously why do you think I have call everyday!!" Day4 - we can see that the line is back on from our side "but from we I am standing my line is still down so how can you see that I am online!!". Vodacom don't even care if their customer are working remotely from home, but they sent a bill that I must pay but I still don't have any internet!!!. No communication, I have been calling daily to follow no one seem to care that I have a business to run..

2 replies

Motorite Administrators

58 months ago

Motorrite policy is the worst and should be investigate by either Cart Blanca or some media investigating

I have been dealing with this organisation for the past 5 years now and every time my vehicle gets booked in to be serviced by a dealer Motorite cancelled my policy without informing me as a client. This happens every year at the same time and the service that you received from Motorite is SHOCKING!!! No urgency but very quick to sell you a policy via a dealership which they don't obtain during the period of this policy. WARNING: Don't purchase a services plan that is underwritten by Motorite, they are a bunch of CROOKS!!

3 replies

90 months ago

Incorrect communication, and wrong information displayed on check overhead display! Allowed to

Booked a flight for the very first time with FlySAFair on March 1, 2019 for departure on March 3rd, 2019 from CPT to JHB 17h00pm flight (F127). I arrived at the airport an hour before the time, checkin online at 12h00 pm on they day but realise that you need to be at the airport to check the information boards that will provide you with details of which gate you will be departing from. Your boarding pass clear say the following under the Gate heading;" Check overhead displays" to see your gate number. At that point I went through and to my surprise the flight was delayed and further update will be 17h55. Which was the time that my flight was suppose to depart. At 17h55, the info overhead display board still shows that delays and further update will be at 17h55. At 18h00 pm, the message changed to" Departure 18h15pm. I eventual run to the gate which was not far since I was less that 20 meters away and to my surprise the flight left. It seems that they send sms, some people receive their sms at 17h55 pm but gates was closed at 18h00pm and flight left already. After complaining about the bad comms, the Day manager comment was "we did sent out a sms but I did not receive an sms, because my booking agent insert my number incorrectly. The following comment was, "We don't control the boards, but I wonder who provides the instructions. No solution was provide and alternatively I had to catch a flight the following day...which was totally inconvenience. SIES FlySAFair, I shall never fly with you again. It was my first and my last even if you are cheaper than the rest........!!!!:( Stop passing the buck and provide solution because customer pay upfront for your disaster!!.

0 replies

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2 Star

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1 Star

5 (100%)

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