Vodashop Tygervalley Group
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Vodashop Tygervalley Group
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Graham M
1 reviews | Active since Mar 2019
13 Apr 2026, 12:04
Vodacom service suspended, despite double Payment and poor service at Tyger Valley Branch
My mobile hone was suspended in March and end of March Vodacom debit my bank ing account twice, which is not a problem. The problem is that they kept my phone suspended since. I went to the Vodacom shop in Tygervalley and what a service, first ;y these giuys do not know how to deal with clients. Second the branch manager Neville Kelly has absolutely no idea how to assist clients in such critical situation, and absolutely rude and unprofessional. They staff don't release that it is clients such as us who pay's for service that keeps there job available afloat in this current economy. Vodacom should stop sending the clients to their voice prompt services which is absolutely a service that cannot resolve customers issues. Today is 13 April and I am still offline with no data provide as per my contract etc..and by the time the suspended my mobile line I had 900 minutes available that I have accumalate for the past two years.
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Graham M
1 reviews | Active since Mar 2019
13 Apr 2026, 12:04
Vodacom service suspended, despite double Payment and poor service at Tyger Valley Branch
My mobile hone was suspended in March and end of March Vodacom debit my bank ing account twice, which is not a problem. The problem is that they kept my phone suspended since. I went to the Vodacom shop in Tygervalley and what a service, first ;y these giuys do not know how to deal with clients. Second the branch manager Neville Kelly has absolutely no idea how to assist clients in such critical situation, and absolutely rude and unprofessional. They staff don't release that it is clients such as us who pay's for service that keeps there job available afloat in this current economy. Vodacom should stop sending the clients to their voice prompt services which is absolutely a service that cannot resolve customers issues. Today is 13 April and I am still offline with no data provide as per my contract etc..and by the time the suspended my mobile line I had 900 minutes available that I have accumalate for the past two years.
0
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Leigh F
1 reviews | Active since Jul 2020
18 Oct 2025, 14:13
Pathetic service
Worst service received ever from management and team. Been advised that my case has been escalated but nothing has been done. Empty promises yet I have to call in or go in to find out what is happening. Asked to have the regional managers number to ask what is happening and that was yesterday. Today is Saturday and here I had to call in and ask what’s happening. I’m expecting feedback from someone and for this to be resolved but clearly management and agents can’t do anything and don’t care about the customers feeling. I have had it as I have been fighting with this branch for almost a month now! Worst service ever and I just want this to be over
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Leigh F
1 reviews | Active since Jul 2020
18 Oct 2025, 14:13
Pathetic service
Worst service received ever from management and team. Been advised that my case has been escalated but nothing has been done. Empty promises yet I have to call in or go in to find out what is happening. Asked to have the regional managers number to ask what is happening and that was yesterday. Today is Saturday and here I had to call in and ask what’s happening. I’m expecting feedback from someone and for this to be resolved but clearly management and agents can’t do anything and don’t care about the customers feeling. I have had it as I have been fighting with this branch for almost a month now! Worst service ever and I just want this to be over
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Tanya R
1 reviews | Active since Aug 2025
25 Aug 2025, 14:29
Over a Year of Unresolved Issues – Vodacom Chatz Tygervalley Centre.
I'm writing this review out of sheer frustration after more than a year of trying to resolve ongoing issues with Vodacom Chatz in Tygervalley Centre. Despite numerous attempts through every possible channel, the matter remains unresolved, and Vodacom continues to bill us unfairly. The Issues: 1. We Cancelled a SIM, but still getting billed for it monthly. 2. During a contract upgrade (double deal), the incorrect phones were supp****. One phone was opened, ONLY to confirm if it had an SD slot (which we specifically asked for). It did not - Both phones, together with the SIM card provided in the upgrade, were returned immediately the next day, unopened and unused. Despite this, Vodacom has been BILLING US monthly for that SIM/Number — which we DO NOT OWN, Never activated, and it's in the hands of Vodacom Chatz (SIM card was still SEALED when we returned it to them). If we withhold payment for this incorrect billing, all of our contract services are cut off. Steps we have taken (unsuccessful): Multiple phone calls to Vodacom Customer Services and Vodacom Accounts Department. Numerous Emails to Vodacom and the Tygervalley Chatz Store. Direct (face to face) Contact, Emails and WhatsApps to the store Manager - Darrel Brandt, and other staff members: Nadia Moolman, Adri (Not sure of her Surname), Both Leighs (Not sure of their Surnames), William Lucas, and Elaine Weber. Contact with the Regional/Operations Manager Michelle. Escalations to external bodies: NCC, ICASA, and Vodacom’s CIC documents team. Despite all of this, no action has been taken to correct the billing errors or reimburse us for the cancelled number and the SIM we don't have/OWN. All feedback we have gotten from the above mentioned people, was that the Issues has been reported. But nothing has changed. A few days ago, we received an email, stating, if we want the sim/number we never even owned, Cancelled, we must pay Vodacom about R2000 so it can be cancelled. Pathetic! This type of service is unacceptable. It is not just poor service — they are being negligent and unfair. They are basically *****ing from us. We have done everything within our power to resolve this. The store and its management have failed to take accountability. It's been almost 2 years already! What we expect: Immediate cancellation of this billing. Full reimbur*****t for all months WRONGLY CHARGED, for BOTH NUMBERS. Urgent corrective action from Vodacom Head Office to address the incompetence of Vodacom Chatz Tygervalley Centre.
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Tanya R
1 reviews | Active since Aug 2025
25 Aug 2025, 14:29
Over a Year of Unresolved Issues – Vodacom Chatz Tygervalley Centre.
I'm writing this review out of sheer frustration after more than a year of trying to resolve ongoing issues with Vodacom Chatz in Tygervalley Centre. Despite numerous attempts through every possible channel, the matter remains unresolved, and Vodacom continues to bill us unfairly. The Issues: 1. We Cancelled a SIM, but still getting billed for it monthly. 2. During a contract upgrade (double deal), the incorrect phones were supp****. One phone was opened, ONLY to confirm if it had an SD slot (which we specifically asked for). It did not - Both phones, together with the SIM card provided in the upgrade, were returned immediately the next day, unopened and unused. Despite this, Vodacom has been BILLING US monthly for that SIM/Number — which we DO NOT OWN, Never activated, and it's in the hands of Vodacom Chatz (SIM card was still SEALED when we returned it to them). If we withhold payment for this incorrect billing, all of our contract services are cut off. Steps we have taken (unsuccessful): Multiple phone calls to Vodacom Customer Services and Vodacom Accounts Department. Numerous Emails to Vodacom and the Tygervalley Chatz Store. Direct (face to face) Contact, Emails and WhatsApps to the store Manager - Darrel Brandt, and other staff members: Nadia Moolman, Adri (Not sure of her Surname), Both Leighs (Not sure of their Surnames), William Lucas, and Elaine Weber. Contact with the Regional/Operations Manager Michelle. Escalations to external bodies: NCC, ICASA, and Vodacom’s CIC documents team. Despite all of this, no action has been taken to correct the billing errors or reimburse us for the cancelled number and the SIM we don't have/OWN. All feedback we have gotten from the above mentioned people, was that the Issues has been reported. But nothing has changed. A few days ago, we received an email, stating, if we want the sim/number we never even owned, Cancelled, we must pay Vodacom about R2000 so it can be cancelled. Pathetic! This type of service is unacceptable. It is not just poor service — they are being negligent and unfair. They are basically *****ing from us. We have done everything within our power to resolve this. The store and its management have failed to take accountability. It's been almost 2 years already! What we expect: Immediate cancellation of this billing. Full reimbur*****t for all months WRONGLY CHARGED, for BOTH NUMBERS. Urgent corrective action from Vodacom Head Office to address the incompetence of Vodacom Chatz Tygervalley Centre.
0
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