Misrerable Communication and Organisation

When I started in 2023, I was so happy. Everything worke wonderfully...and then everything changed in 2025. My last year was very challenging for various reason but a huge issue was communication. It seems like they made it their business to make it virtually impossible to speak to a human. The culimination is that I am graduating in Cape Town in April 2026 (in 4 weeks) and I still haven't received any information about my graduation day, time or location, where to get graduation attire costs...nothing. We received a 'save the date' flyer identifying 2 possible dates (imagine trying to manage work committments) and that's it. After several logged tickets and emails, all I got an email asking ME to contact THEM on the 31 March if I did not receive the information. Incredibly unprofessional. I paid an extraorindinary amount of money over 3 years to get told that I need to contact them for an administrative task they are responsible for. A confusing fact is that campuses graduating in May have received their invitations and information. Overall, really miserable communication practices. I am so very gald I decided to take my further studies elsewhere.