Emeris Online Reviews | 5.5 TrustIndex | Hellopeter

Emeris Online Reviews | 5.5 TrustIndex | Hellopeter

Review Distribution

2.9|48 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Emeris Online

What do customers say about Emeris Online?

Based on recent customer reviews, Emeris Online presents a sharply divided experience. Students consistently praise individual student advisors who go above and beyond, yet describe systemic breakdowns in registration, communication, and refund processing. Named agents like Kelly Booysen, Monica, Nihahl Hattas, and Mandy Heine receive glowing recognition, while institutional administration and post-payment support draw severe criticism, particularly around the 2026 registration cycle.

Is Emeris Online trustworthy?

Emeris Online has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. Hellopeter has tracked Emeris Online across 253 total reviews. How is the TrustIndex calculated? →

Recent reviews (48)

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Used this business recently? Share your experience to help others decide.

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Popular mentions

Kelly Booysen helpful advisor patient professional smooth registration no response refund delay registration issues ignored emails graduation communication

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1 reviews | Active since Jan 2020

15 Apr 2026, 05:04

Refund Delay & Poor Administrative Service

I have now raised two separate tickets regarding my refund, which is well overdue beyond the stated 21 working day payout policy. This lack of response and failure to adhere to your own terms is unacceptable and reflects poorly on your service standards. At this point, I will be documenting this as a negative review of your business. I strongly advise others to think carefully before enrolling in any educational courses through this institution, as the administrative processes and customer support require significant improvement.

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1 reviews | Active since Jan 2020

15 Apr 2026, 05:04

Refund Delay & Poor Administrative Service

I have now raised two separate tickets regarding my refund, which is well overdue beyond the stated 21 working day payout policy. This lack of response and failure to adhere to your own terms is unacceptable and reflects poorly on your service standards. At this point, I will be documenting this as a negative review of your business. I strongly advise others to think carefully before enrolling in any educational courses through this institution, as the administrative processes and customer support require significant improvement.

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1 reviews | Active since Jan 2020

13 Apr 2026, 10:50

Refund Review

I would like to express my sincere appreciation for the excellent service I received on Friday regarding my refund query. Monica, the Student Relations Officer, was incredibly helpful, professional, and patient throughout the entire process. She took the time to clearly explain everything and ensured that my query was handled efficiently. It’s truly refreshing to receive such outstanding customer service. Thank you, Monica, for your dedication and support. You made the experience smooth and stress-free. Keep up the great work!

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1 reviews | Active since Jan 2020

13 Apr 2026, 10:50

Refund Review

I would like to express my sincere appreciation for the excellent service I received on Friday regarding my refund query. Monica, the Student Relations Officer, was incredibly helpful, professional, and patient throughout the entire process. She took the time to clearly explain everything and ensured that my query was handled efficiently. It’s truly refreshing to receive such outstanding customer service. Thank you, Monica, for your dedication and support. You made the experience smooth and stress-free. Keep up the great work!

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1 reviews | Active since Jan 2020

30 Mar 2026, 13:51

Misrepresentation, Delayed Refund, and Poor Communication

Emeris misled me regarding the registration process and subsequently changed the requirements without proper communication. I am still awaiting my registration refund, which is now overdue and in breach of your own 21-working-day policy. The lack of clear and timely communication from your organization is unacceptable, and I request immediate resolution of this matter.

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1 reviews | Active since Jan 2020

30 Mar 2026, 13:51

Misrepresentation, Delayed Refund, and Poor Communication

Emeris misled me regarding the registration process and subsequently changed the requirements without proper communication. I am still awaiting my registration refund, which is now overdue and in breach of your own 21-working-day policy. The lack of clear and timely communication from your organization is unacceptable, and I request immediate resolution of this matter.

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1 reviews | Active since Jan 2020

30 Mar 2026, 13:40

Varsity College (Emeris) graduation disaster - Cape Town campus

Cape town campus graduation is less than a month away and none of us have received any further feedback on our graduation day. We are logging tickets and get told to wait!!!!!! Students from your other campus have received their invitations and their graduation is in May. Cape Town campus is always delayed from registration problems until graduation. Totally unacceptable of Cape town campus Emeris.

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1 reviews | Active since Jan 2020

30 Mar 2026, 13:40

Varsity College (Emeris) graduation disaster - Cape Town campus

Cape town campus graduation is less than a month away and none of us have received any further feedback on our graduation day. We are logging tickets and get told to wait!!!!!! Students from your other campus have received their invitations and their graduation is in May. Cape Town campus is always delayed from registration problems until graduation. Totally unacceptable of Cape town campus Emeris.

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1 reviews | Active since Jan 2020

30 Mar 2026, 09:55

Misrerable Communication and Organisation

When I started in 2023, I was so happy. Everything worke wonderfully...and then everything changed in 2025. My last year was very challenging for various reason but a huge issue was communication. It seems like they made it their business to make it virtually impossible to speak to a human. The culimination is that I am graduating in Cape Town in April 2026 (in 4 weeks) and I still haven't received any information about my graduation day, time or location, where to get graduation attire costs...nothing. We received a 'save the date' flyer identifying 2 possible dates (imagine trying to manage work committments) and that's it. After several logged tickets and emails, all I got an email asking ME to contact THEM on the 31 March if I did not receive the information. Incredibly unprofessional. I paid an extraorindinary amount of money over 3 years to get told that I need to contact them for an administrative task they are responsible for. A confusing fact is that campuses graduating in May have received their invitations and information. Overall, really miserable communication practices. I am so very gald I decided to take my further studies elsewhere.

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1 reviews | Active since Jan 2020

30 Mar 2026, 09:55

Misrerable Communication and Organisation

When I started in 2023, I was so happy. Everything worke wonderfully...and then everything changed in 2025. My last year was very challenging for various reason but a huge issue was communication. It seems like they made it their business to make it virtually impossible to speak to a human. The culimination is that I am graduating in Cape Town in April 2026 (in 4 weeks) and I still haven't received any information about my graduation day, time or location, where to get graduation attire costs...nothing. We received a 'save the date' flyer identifying 2 possible dates (imagine trying to manage work committments) and that's it. After several logged tickets and emails, all I got an email asking ME to contact THEM on the 31 March if I did not receive the information. Incredibly unprofessional. I paid an extraorindinary amount of money over 3 years to get told that I need to contact them for an administrative task they are responsible for. A confusing fact is that campuses graduating in May have received their invitations and information. Overall, really miserable communication practices. I am so very gald I decided to take my further studies elsewhere.

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1 reviews | Active since Jan 2020

17 Mar 2026, 09:26

Online registration and credit transfer

We have been struggling with online registration and credit transfer for weeks now. No contact numbers and we keep getting referred to different people. We scheduled calls for assistance but no-one calls back. Very frustrating.

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1 reviews | Active since Jan 2020

17 Mar 2026, 09:26

Online registration and credit transfer

We have been struggling with online registration and credit transfer for weeks now. No contact numbers and we keep getting referred to different people. We scheduled calls for assistance but no-one calls back. Very frustrating.

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1 reviews | Active since Jan 2020

16 Mar 2026, 10:33

Great Support During My Online Registration

I would like to commend Mokoena Skhondo for the excellent service I received while registering for my online studies. He was extremely helpful, professional, and patient throughout the process, making sure I understood each step. His support made the entire registration experience smooth and efficient. Thank you for the outstanding service.

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1 reviews | Active since Jan 2020

16 Mar 2026, 10:33

Great Support During My Online Registration

I would like to commend Mokoena Skhondo for the excellent service I received while registering for my online studies. He was extremely helpful, professional, and patient throughout the process, making sure I understood each step. His support made the entire registration experience smooth and efficient. Thank you for the outstanding service.

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1 reviews | Active since Jan 2020

9 Mar 2026, 08:56

Paid for a Subject That Doesn’t Exist on ARC

I’ve already paid my deposit, yet my Project Management class doesn’t even show on ARC—the platform we’re required to use for our studies. I logged a ticket, but no one has responded. How is it acceptable to pay for a subject and not have access to it? This is not just frustrating, it’s unacceptable. I will not pay for this subject again. Students deserve accountability, not silence. I have proof of everything, lucky you I can't upload photos...

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1 reviews | Active since Jan 2020

9 Mar 2026, 08:56

Paid for a Subject That Doesn’t Exist on ARC

I’ve already paid my deposit, yet my Project Management class doesn’t even show on ARC—the platform we’re required to use for our studies. I logged a ticket, but no one has responded. How is it acceptable to pay for a subject and not have access to it? This is not just frustrating, it’s unacceptable. I will not pay for this subject again. Students deserve accountability, not silence. I have proof of everything, lucky you I can't upload photos...

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