WAITING MONTHS FOR CLAIM APPROVAL

Its been months since I have been waiting for them to approve my claim , now they are asking for my bank statement I dont understand why must I share my bank statement with them its not like we are applying for a loan or this is what they do when you claim but when they offer you the policy no one ask for your bank statement. No one comes back to me regarding my claim i have to be the one sending them emails nonstop. i wont recommend this insurance to anyone from this experience. Its very scary that you are paying to be treated like this.