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Vap-Sure
Claimed Business
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AI Review Summary
Based on recent customer reviews, Vap-Sure receives strong praise for the personal service delivered by individual staff members, with customers consistently mentioning brokers and claim handlers by name and highlighting their responsiveness, professionalism, and empathy during accident claims. A recurring positive theme is smooth claim resolution and quick feedback on emails and calls. However, dissatisfaction emerges around claim repudiations and prolonged claim approval timelines, with some customers expressing frustration about requests for bank statements and a perceived lack of proactive communication once a claim is lodged.
Performance(last 12 months):
Trustindex Rating
4.9TrustIndex
4.9
Review Distribution
4.2|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 22:31
Rude staff and worst insurance on the planner
Worst insurance ever …I regret the day car track recommended them to me … rude stuff..zero investigation they just decline to pay n cancel your policy … u have to keep calling them because they will never inform you ..they did not even show up to pick up my car at the scene…If you want to suffer financially and emotional pick them as your insurer …u will be paying for them to be rude to you n leave u in debt …I am taking them to court.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 22:31
Rude staff and worst insurance on the planner
Worst insurance ever …I regret the day car track recommended them to me … rude stuff..zero investigation they just decline to pay n cancel your policy … u have to keep calling them because they will never inform you ..they did not even show up to pick up my car at the scene…If you want to suffer financially and emotional pick them as your insurer …u will be paying for them to be rude to you n leave u in debt …I am taking them to court.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 09:21
WAITING MONTHS FOR CLAIM APPROVAL
Its been months since I have been waiting for them to approve my claim , now they are asking for my bank statement I dont understand why must I share my bank statement with them its not like we are applying for a loan or this is what they do when you claim but when they offer you the policy no one ask for your bank statement. No one comes back to me regarding my claim i have to be the one sending them emails nonstop. i wont recommend this insurance to anyone from this experience. Its very scary that you are paying to be treated like this.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 09:21
WAITING MONTHS FOR CLAIM APPROVAL
Its been months since I have been waiting for them to approve my claim , now they are asking for my bank statement I dont understand why must I share my bank statement with them its not like we are applying for a loan or this is what they do when you claim but when they offer you the policy no one ask for your bank statement. No one comes back to me regarding my claim i have to be the one sending them emails nonstop. i wont recommend this insurance to anyone from this experience. Its very scary that you are paying to be treated like this.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 16:59
Vehicle insurance
Very bad, they refused to pay my car because I was over speed limit by just 20km 🚮 REPUDIATION // FNOL 15/02/2026 // MR THULANI KHUMALO // VARSUR0468625 // VAPSUR-00009348 // Towed C04AZU8 // VAP907316
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