VVM debt collectors and SABC account - what a joke

I am writing to formally dispute the outstanding balance of R556.50 as reflected on my recent statement, dated February 19, 2026, for account number 413127671. A comprehensive review of my financial records and the statement provided has revealed critical discrepancies concerning an unallocated payment and the subsequent imposition of erroneous penalty charges. According to your records my account had a zero balance as of 31 Dec 2022.

Firstly, a payment amounting to R291.50 was duly made on February 6, 2023. This payment was intended to ensure the timely settlement of my annual licence fee and to maintain the account in good standing. Regrettably, this payment does not appear to have been accurately processed or allocated to my account, leading to an incorrect perception of arrears.

Secondly, as a direct consequence of this unallocated payment, your system has subsequently generated and app**** numerous monthly penalty charges (identified by Tran Code: PEN) and various adjustments (identified by Tran Code: PRV) spanning from 2023 through to 2026. Given that my account should have been in good standing following the aforementioned payment, these penalty charges are unwarranted. I therefore formally request the immediate reversal of all interest and penalty charges app**** to my account after November 1, 2022.

Finally, based on a meticulous recalculation of the annual licence fees (Tran Code: IVB) and all payments made (Tran Codes: REC/REE), including the previously unallocated R291.50, the account should reflect a credit balance. My revised accounting statement, which excludes all penalty charges and incorporates all payments, indicates the following:

Total Annual Fees (2023–2026): R1,060.00 (calculated as 4 x R265.00) Total Payments Made (including unallocated R291.50): R1,378.00 Corrected Account Balance: R318.00 (Credit) I kindly request that you update your records to reflect this corrected balance and provide written confirmation once the penalties have been reversed and the unallocated payment has been correctly app****. I anticipate your prompt attention to this matter and a swift resolution. Sincerely,