Poor Customer Service Received from UTH

I have had a very bad experience with UTH, (1 Flamboyant, Glen Anil, Durban North. I reside at Golden Acres Townhouses. My levy account is up-to-date including the special levy we were made to pay. Our units are in a horrible condition, they are not maintained at all, with leaking roofs, tumbling outer walls etc.. I reported an urgent and life threatening matter to Sherral, Flo and Yashveer 3 months ago and none had a decency of responding my emails. I perceive that as very unprofessional and I am sure they are behaving like this because they do not have a competition.