Univa. NO customer service

I bought a univa oven and hob on Takelot in April 2025. Within the first 6 months the oven's enamel started coming off. I called univa and they said they would send someone out to check it but it never happened. December one of the plates stopped working. I e-mailed them but got no response. In January I called and emailed them again In February a technician came to look at the stove and said he will come back to replace the broken plate and took photos of the oven and said someone will get back to me. Needles to say. I've never heard from them again.