UBER ONE *****ULENT ACTIVITIES THEY CANT EXPLAIN

I never had an Uber one membership and since Oct 25, i was charged a monthly renewal fee till to date. They cant refund me for the past months. I never checked my bank acc as its for small transactions. They cant explain to me how a renewal of subscription is activated when there was no membership in the first place. prior to the renewal according to them and my bank transactions. there was no previous charges. This IS ***** AND THEY ARE RIPPING PEOPLE OFF BY ACTIVATING IT ON THERE END.