MR
Marlon R
Active since Mar 2017
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
UBER ONE *****ULENT ACTIVITIES THEY CANT EXPLAIN
I never had an Uber one membership and since Oct 25, i was charged a monthly renewal fee till to date. They cant refund me for the past months. I never checked my bank acc as its for small transactions. They cant explain to me how a renewal of subscription is activated when there was no membership in the first place. prior to the renewal according to them and my bank transactions. there was no previous charges. This IS ***** AND THEY ARE RIPPING PEOPLE OFF BY ACTIVATING IT ON THERE END.
0 replies
11 months ago
TFG Cell ph insurance
I took out cell ph insurance with TFG group, I recently submitted a claim and I was told that I can get any device to the value of the insured amount. I was told by 2 call centre agents. When I went to the store, i was told I can only get a tablet that was insured. I called TFG this morning: 30.06.2025, told by Unathi no calls or last known person who worked on my account as I want the records of the call retrieved. He adv to hold on as I wanted to speak to a manager or TL. he cut the call. Called a gain, to someone else. was told to hold on then he cut the call. Eventually spoke to someone who put me through to Otto, TL. said he will listen 2 the calls, yet i told hm Unathi said he has no records of ppl who worked on the claim. Otto told me that they will take the relevant steps to discipline those given false info to me.... I am not accepting this as I want TFG to honor what they told me that i can get for the claim and give me any device for the insured amount.
0 replies
38 months ago
ABSA - DISGUSTING SERVICES
I have never been so disgusted by a business and I have been in Services for many years. I had a Credit card with ABSA that was handed over, but could not give me a settling balance because the account was still active. I was told, should I pay. I can use the card again. After payment of R 47k. i was told I need to re-apply. Then made full payment, what I was instructed to pay. 2 weeks later, i received notification that I still need to make an additional payment to clear up the account. Which i refused to pay, they eventually send me an email saying the account is close. All i want now is a paid up Letter confirming this and I have been struggling with the illiterate call centre consultants who really does not know product knowledge or even better. Have no Customer Services skills to even go the extra mile. I have sent through complaints to the complaints centre, no response. I have sent a request for a paid up letter to contactcard. no response.....I would not recommend anyone to ever bank or use ABSA as a preferred banking organisation. I am disgusted on the manner my situation was handled. After a payment of close to R 50k on my credit card. I am now being ignored. They lie or misinform clients. Regards Marlon
1 reply
84 months ago
DSTVMustFALL.
I upgraded to a different package via the whats app option. Normally when i upgraded I would pay the pro rata amount within 48 hours, however the whatsapp msg stated should I not pay this amount now, it will be added to my next bill. Needless to say. after 48 hours the services was suspended because i did not pay the upgrade fee within 48 hours because the whatsapp notification received said it will be added to my next bill. I spent R 61 sunday evening trying to explain this to the incompetent staff.. event Team Leaders. I was told, its a new call centre that opened on PE and they not aware of the process. I sent my screenshot of the message I received to [email protected] the 22nd June 19 and I received no feedback at all. Feeling sorry for my kids because they nagging to get the cartoon channels up. I am back phoning them waiting more airtime. its no 18.03 min. What do i need to do to get service from the NUMNUTS. I even asked them to do an internal upgrade via whatsapp to verify what i am saying. apparently it cant be done. I want my reconnection fee reversed and compensated for the days i have been disconnected and compensated for my airtime used and flippen time i could have been doing something other than wait. Its 23.04 min now and waiting for the manager to get back to me....
0 replies
112 months ago
What a nightmare
<p>I had a contract for the past 2 years and laps ont he 19/01/2017. I called in prior to contract lapsing and was advised that I dont have to do anything as I wouldlike to remain on that contract.... No i am being billed over R 500 for a previous R 99 contact. I logged a call last week. Ref: ********** 4. i called this morning and Andile advised that the case is closed and the escalations Back office lady, Melissa Hamburg left a note saying i had two options, one either cancel or the other upgrade. melissa did not even had to courtercy to call or have a staff member call me. I called now and I am awaiting a call back from Nokuthula Ngozo (manager). They are not going to reverse the charges nor or they putting me back on the R 99 pachage.... HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
6 replies
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1 Star
5 (100%)