A Disappointing Experience I Feel Others Should Know About

I’ve thought carefully before posting this, because I don’t like leaving negative reviews or warning people publicly. But at this point, I feel it is only fair to share my experience so that others can make an informed decision before placing an order.

I ordered and paid for two sheepskins in January 2026. One of them was intended as a baby shower gift for the end of February, and I made that timing clear when placing the order.

The baby shower sheepskin was eventually received, although it was late and I had to embarrassingly attend my sister in law's baby shower with no gift, I was understanding about that, because I know delays can happen and small businesses can have challenges.

The issue is with the second sheepskin, which I have still not received.

I was later told on WhatsApp that the usual turnaround time was four months. However, the turnaround time I had seen advertised on social media was 21 days, which is what I re**** on when placing the order. Had I known from the start that the actual lead time could be four months, I would not have ordered under the same expectations.

On 30 March 2026, I followed up again because the second sheepskin was still outstanding. I asked whether I could rather receive a refund, or have the sheepskin sent. There was still no proper resolution.

On 13 April 2026, after another two weeks had passed, I followed up again and insisted on a refund. On 14 April 2026, I was told that my refund would be processed in the next few days. As at 4 May 2026, I have still not received either the second sheepskin or the refund that was promised.

What made the situation even more disappointing is that, after my follow-ups had gone unresolved, I was told that the way I handled the matter was in “poor taste”. I found that very unfair, considering that I had paid, waited, followed up several times, and still did not have what I paid for or my money back.

After that, I was blocked. At that point, I felt I was likely going to be left out of pocket, but I still decided to wait and give the business the opportunity to honor the refund that had been promised. Unfortunately, weeks have now passed and the matter remains unresolved.

I understand delays. I understand mistakes. I understand that things can go wrong. But when a customer has paid for an item and that item has not been delivered, the customer should either receive what they paid for or receive their refund.

I am sharing this because we all work hard for our money, and I would not want someone else to go through the same experience. Please be careful, ask for clear timelines in writing, and make sure you are comfortable before paying.

I genuinely wish this had been resolved privately, but as things stand, I am still out of pocket and still without the second sheepskin.