NEGLIGENCE FROM TOYOTA ARCADIA

My car was booked for service on the 25th of May 2023 at Bidvest McCarthy Toyota Arcadia. It was my first time experience with them as usually i would take the car in at Toyota Hatfield where i'd initially purchased the car. How i regret not going back there because of my workplace is closer to the once in Arcadia. Anyhow, brought in the car at the booked time 8am, body status checked, car handed over. At 12:21 received a call from the service advisor Zanele, letting me know that they were done with the service and it is at the car wash i can collect the car at 13:00. I made my way there, to my surprise i was about to drive off i noticed a BIG chip and CRACK on my windscreen which was not there in the morning when i dropped off the car. Called Zanele to show her and she called the lady Phillipine that inspected the vehicle in the morning to confirm if that was not there in morning. The service/car wash people where called to ask what happened, NO ONE KNEW ANYTHING. Story of my life... The manager gets called Mr Erasmus he said he was. Hmmm wow "manager" , he said and i quote "Ma'am the chip might have been there and you did not notice, when it went in the water it created a crack." A chip i might not have noticed? In right on the drivers side? Impossible!!! I said the car was not like that when i brought it and checks were done, why was it not mentioned or why was i not been made aware? With his own mouth he then boldly so said " YOU CAN MAKE A CLAIM WITH YOUR INSURANCE." I was boiled. Why must i make a claim with MY INSURANCE for negligence that was done by service provider. As i write this i have taken further steps, reporting this matter to the Motor Industry Ombudsman. Bidvest McCarthy Toyota Arcadia will fix this.