RT
refiloe T
Active since Oct 2012
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
PROLONGED UNRESOLVED INTERNET ISSUE
Reference Number: 40424832 *21 November 2025* Reference Number: 40424832 *21 November 2025* Reference Number: 34082636 *23 December 2025* Reference Number: 41777236 *24 December 2025* Reference Number: 41817860 *24 December 2025* Reference Number: 41817892 *24 December 2025* Reference Number: 41817994 *24 December 2025* Reference Number: 41818036 *24 December 2025* Reference Number: 41777236 *26 December 2025* Reference Number: 41890070 *28 December 2025* Reference Number: 41818036 *24 December 2025* HOW MANY MORE REFERENCES BEFORE THIS ISSUE IS RESOLVED???? YET I PAY ON TIME THE FULL AMOUNT. I DEMAND A REFUND FOR THE NUMBER OF DAYS I HAVE NOT HAD INTERNET BECAUSE I NOW HAVE TO REPORT TO THE OFFICE WHILE ON LEAVE SO I CAN GET WORK DONE AS WELL AS USE HOTSPOT WITH WORK DATA WHILE AT HOME. I AM ESCALATING THIS TO THE OMBUDSMAN AS WELL HELLOPETER. YOUR CUSTOMER SERVICE IS PATHETIC AND YOU DO NOT CONSIDER YOUR PAYING CLIENTS. SINCE NOVEMBER 21 WE ARE A MONTH NOW WITH AN UNRESOLVED ISSUE . THIS IS TOTALLY UNACCEPTABLE AND I WILL NOT TAKE THIS LYING DOWN. YOUR URGENT RESPONSE AND ACTION IS EAGERLY AWAITED!!!!
2 replies
13 months ago
Poor Customer Service to Complaints
I have been experiencing internet connection to no connection issues since 22 April 2025. Only to be told 3 days later that the tower that i am normally connected to is under maintenance and that i should experience slow internet. I argued why was i not notified prior to the maintenance, only when i call i am being told that. On 30 April 2025, 8 days later i receive an email stating that the maintenance is done and that i should be connected. Guess what?! No connection instead they have decided to disconnect my services without my request. As i write here i am disconnected and no one has even tried to reach out to me instead i am the one who is making follow ups. I have sent countless emails to the support team and endless calls have been made. we do not get to the speak a person in charge or a specific department, we are being told that an email has been sent to that department, it has been escalated nothing more. What kind of company is RAIN where all it's staff are working remotely and we can only speak to the support team not any other department? When they want sales the calls backs are immediate but when we have issues with the service no one is available. We are told 5 - 7 working days turn around time. This is poor customer service for a service provider with monthly paying clients.
2 replies
37 months ago
NEGLIGENCE FROM TOYOTA ARCADIA
My car was booked for service on the 25th of May 2023 at Bidvest McCarthy Toyota Arcadia. It was my first time experience with them as usually i would take the car in at Toyota Hatfield where i'd initially purchased the car. How i regret not going back there because of my workplace is closer to the once in Arcadia. Anyhow, brought in the car at the booked time 8am, body status checked, car handed over. At 12:21 received a call from the service advisor Zanele, letting me know that they were done with the service and it is at the car wash i can collect the car at 13:00. I made my way there, to my surprise i was about to drive off i noticed a BIG chip and CRACK on my windscreen which was not there in the morning when i dropped off the car. Called Zanele to show her and she called the lady Phillipine that inspected the vehicle in the morning to confirm if that was not there in morning. The service/car wash people where called to ask what happened, NO ONE KNEW ANYTHING. Story of my life... The manager gets called Mr Erasmus he said he was. Hmmm wow "manager" , he said and i quote "Ma'am the chip might have been there and you did not notice, when it went in the water it created a crack." A chip i might not have noticed? In right on the drivers side? Impossible!!! I said the car was not like that when i brought it and checks were done, why was it not mentioned or why was i not been made aware? With his own mouth he then boldly so said " YOU CAN MAKE A CLAIM WITH YOUR INSURANCE." I was boiled. Why must i make a claim with MY INSURANCE for negligence that was done by service provider. As i write this i have taken further steps, reporting this matter to the Motor Industry Ombudsman. Bidvest McCarthy Toyota Arcadia will fix this.
0 replies
136 months ago
CAN I GET A RESPONSE TO MY INITIAL COMPLAIN!!!
I'm quite upset now with these attorneys. I haven't received any communication from them since my last complain. Payroll closes on the 10th at my payroll dept and I cannot afford the garnishee amount that whoever decided on. This is unacceptable. I've sent through requested information. I want action now!
1 reply
136 months ago
Consumer rights
I have been garnisheed without my knowledge,no communication has ever been forwarded to me. I just saw a deduction on my salary advice. The amount is so high,I can't afford it,I contacted these attorneys and was assisted by Nonhlanhla Methula,I explained that I have no communication from their company regarding the garnish. I requested a decrease of the installment,she asked me to forward documents,my salary advice and a list of my expenses. I did,they stil went and deducted the same amount. I can't afford it. I want a refund of that money and I want full details of this garnish,I won't pay for something I don't see,especially the outstanding balance and the company name. I need that money as I'm a bread winner and single parent of a family of 4. Nonhlanhla promised to help but she didn't. If I don't get a response I will revert to FSB and ombudsman as I feel that my consumer rights have been violated.
1 reply
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