A Dining Experience That Left Me Stranded and Disappointed

I am writing to formally express my disappointment with the service I received during my recent visit to your establishment. Upon arrival, I was seated by the hostess and provided with a drinks menu. After some time, I called her back to request a food menu; however, I waited in vain and was ultimately led to get up and fetch one myself. This lack of attentiveness set a poor tone for the rest of my experience. After placing my order on a weekday, I waited approximately 45 minutes for my food, which I found excessive given the circumstances. Additionally, I was disappointed to find that your venue does not provide charging points for guests. As my phone battery was low and I needed to request an Uber, I asked a waitress for assistance. She kindly offered to help by charging my phone, but returned about 10 minutes later to inform me that the manager, Bongani, had refused permission. I was shocked by this response and explained that I only needed a few minutes of charge to arrange safe transport home. As a female customer, being denied such a small and reasonable request especially one related to personal safety felt extremely dismissive and lacking in empathy. I was left feeling stranded and unsupported, which is both concerning and deeply disappointing. Due to this experience, I am seriously reconsidering ever returning to or recommending your establishment. I am also considering sharing my experience on social media to raise awareness, particularly for other women who may find themselves in a similar situation. I hope you will take this feedback seriously and address these issues to improve your customer service and ensure the safety and comfort of your patrons