PV
PORCIA V
Active since Feb 2013
77
Reviews
0
Industries
Reviews
77 reviews2 months ago
Breakdown in Service and Communication
I am extremely disappointed with the service I have received regarding my insurance policy. I have been paying my premiums consistently for the past three years, and when I attempted to submit a claim yesterday, I was unexpectedly informed that my policy had lapsed. At no point did I receive any communication—no call, message, or email—advising me of this lapse. I was further advised that someone from the retentions department would contact me yesterday to assist with reinstating my policy. However, it is now a new day and I have received no call, no update, and no feedback whatsoever. This lack of communication and service is unacceptable, especially considering my loyalty as a paying customer over several years.
2 replies
2 months ago
A Dining Experience That Left Me Stranded and Disappointed
I am writing to formally express my disappointment with the service I received during my recent visit to your establishment. Upon arrival, I was seated by the hostess and provided with a drinks menu. After some time, I called her back to request a food menu; however, I waited in vain and was ultimately led to get up and fetch one myself. This lack of attentiveness set a poor tone for the rest of my experience. After placing my order on a weekday, I waited approximately 45 minutes for my food, which I found excessive given the circumstances. Additionally, I was disappointed to find that your venue does not provide charging points for guests. As my phone battery was low and I needed to request an Uber, I asked a waitress for assistance. She kindly offered to help by charging my phone, but returned about 10 minutes later to inform me that the manager, Bongani, had refused permission. I was shocked by this response and explained that I only needed a few minutes of charge to arrange safe transport home. As a female customer, being denied such a small and reasonable request especially one related to personal safety felt extremely dismissive and lacking in empathy. I was left feeling stranded and unsupported, which is both concerning and deeply disappointing. Due to this experience, I am seriously reconsidering ever returning to or recommending your establishment. I am also considering sharing my experience on social media to raise awareness, particularly for other women who may find themselves in a similar situation. I hope you will take this feedback seriously and address these issues to improve your customer service and ensure the safety and comfort of your patrons
0 replies
2 months ago
Sanlam Sucks
The worst service ever. I have been holding for 45 minutes with no service. Whatts app the same. I am disgusted that your service is this bad. I fully understand now why clients is leaving. My cost for this call is not covered by your company have some consideration for your clients
2 replies
3 months ago
Service that sucks
I am writing to formally lodge a complaint regarding the extremely poor customer service experience I had with Vodacom today. I spent approximately three hours on the phone with your support team and was transferred between multiple agents. Unfortunately, each person I spoke to provided different information, and despite the amount of time spent on the call, my issue remains unresolved. This experience has been incredibly frustrating and disappointing. As a long-standing customer, I expect clear communication, accurate information, and efficient assistance when contacting customer support. Instead, I was repeatedly transferred without any proper resolution or accountability. Just cancel my contract I am paying for a router that dont charge so I paying for nothing. Your service sucks
2 replies
4 months ago
Shoe city sucks
I have been receiving nothing but bad service from Tekkie town about my own money that must be refunded. You guys also charge me debit interest on a credit balance. How does that even make sense. I have been calling the call center and the service is disappointing. I just need my refund so I can close my account and put this bad experience behind me
0 replies
4 months ago
service sucks
Yoland at your call centre is the worst customer service consultant. She refused to give me her surname and is extremely rude. Shoe city you owe me a refund and now you have all the excuses in the book to give my money back.
0 replies
5 months ago
Horrific Experience
I am writing to formally complain about a very disappointing experience with fruit purchased at your KC branch on Wednesday, 23.12.2025. When I opened the fruit on Friday morning, I was shocked to find that most of it was already rotten. The smell, appearance, and condition made it completely inedible. Considering that only two days had passed since the purchase, this situation is unacceptable and raises serious concerns about product quality, storage, and freshness standards. Unfortunately, this is not my first or even second negative experience with your products. Repeated issues like this make it difficult to trust the quality of what is being sold, especially when customers are paying full price with the expectation of fresh, safe food. I would appreciate an explanation for how this could happen and what steps are being taken to prevent similar situations in the future. I also expect appropriate compensation or a refund for the spoiled items. I hope this matter will be taken seriously, as continued experiences like this will inevitably affect customer trust and loyalty.
1 reply
6 months ago
PEP PLEASE EXPLAIN
I bought a device in March this year and the device was returned for repairs twice already. Why was I not told on the first 3 month that the device can be replaced. This is ridiculous and unacceptable. I am not sure who is the worst in this case. Is it PEP for not communicating or Samsung selling inferior products. I am inconvenienced and cant understand how a new phone needs so much parts replaced. Did I pay for a new phone or a piece of junk
0 replies
6 months ago
Samsung Sucks
I need to express my growing disappointment with the Samsung phone I purchased in March. This is now the second problem I am experiencing with the device, and it has caused serious inconvenience. I previously reported an issue, and now a new problem has occurred again, making the phone unreliable and difficult to use. I did not expect repeated faults from a Samsung device, especially after such a short period of ownership. I am very disappointed because I have to constantly struggle with the phone, and it has become a major inconvenience. The brand is supposed to be reliable, which is why I chose to purchase it. Instead, I continue to deal with repeated issues that affect my daily use and leave me without a dependable device.
2 replies
6 months ago
Debonairs Disaster
I need to express my disappointment with the experience I had at your Vangate branch. I recently purchased a Triple Decker pizza, only to discover that there was almost no chicken on it, despite this being a key ingredient. In addition, the presentation of the pizza was terrible, which is completely unacceptable for a paid order. I had to drive all the way back to the store to have the issue corrected. When I arrived, I received no apology from the staff. Their attitude was unprofessional, unfriendly, and lacked even the most basic customer service standards. There was no greeting, no ownership of the mistake.
0 replies
Review Distribution
5 Star
5 (6.4935064935064934%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (15.584415584415584%)
1 Star
60 (77.92207792207792%)