Poor service at Secret Garden, Norscot Manor

A group of friends and I booked and had breakfast at the Secret Garden, Norscot Manor, Sandton. This is the third time this year we have visited. And once again, for the third time, the service was shocking. When we arrived there were only a few tables occupied and there seemed to be lots of waiters walking around.

Although the waiters were friendly, it took more than 20 minutes after seating us at the table for the waiter to come and take orders for tea and coffee. It then took a further 30 minutes for the drinks to be brought to the table. The waiter only came to take breakfast orders after we had been there an hour and then the breakfast took another 45 minutes to be brought to the table - and this only after one of us when to enquire where the food was. When it arrived, half of the items were on cold plates and three of us who ordered omelettes had half cold food. All items were served with bread/toast, but no butter was provided until we asked for it. All round a disappointing and unsatisfactory experience.