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Anne D
Active since Nov 2019
5
Reviews
0
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Reviews
5 reviews20 months ago
Poor service at Secret Garden, Norscot Manor
A group of friends and I booked and had breakfast at the Secret Garden, Norscot Manor, Sandton. This is the third time this year we have visited. And once again, for the third time, the service was shocking. When we arrived there were only a few tables occupied and there seemed to be lots of waiters walking around. Although the waiters were friendly, it took more than 20 minutes after seating us at the table for the waiter to come and take orders for tea and coffee. It then took a further 30 minutes for the drinks to be brought to the table. The waiter only came to take breakfast orders after we had been there an hour and then the breakfast took another 45 minutes to be brought to the table - and this only after one of us when to enquire where the food was. When it arrived, half of the items were on cold plates and three of us who ordered omelettes had half cold food. All items were served with bread/toast, but no butter was provided until we asked for it. All round a disappointing and unsatisfactory experience.
0 replies
20 months ago
Poor service from Russell's.
Poor after sales service after online purchase no communication and don't keep promises. No regard for customer.
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72 months ago
Appalling fibre service from Mweb
Fibre was installed this week but internet stability is shocking and my existing email stopped working. I called Technical support and waited 35 minutes to speak to a technician who cut the call before the discussion was finished and without resolving any of my issues. The MWeb voice message offers customers the facility to log a call online but the facility does not exist. There is no email facility to talk to anyone. I am thinking of cancelling before this gets any worse.
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73 months ago
Wantitall is worse than useless
1. The website offers items that according to Wantitall are prohibited, but they accept the order and the money and then they cancel the order. This is deceitful and dishonest. 2. Despite companies being able to work under Level 3, they do not deal with customers on the phone. 3. The agents who answer emails do not read the questions and do not answer them. They are totally incompetent. This is the worst online e commerce site i have ever used.
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80 months ago
BA does not care about customers
I travelled to Europe in September and was delayed for 4 days due to the pilot strike which necessitated me spending money on accommodation, food and transport. I submitted a claim to BA and am still waiting for a resolution. I have sent many emails and made at least 4 overseas phone calls and been left holding for in excess of 20 minutes before being able to speak to anyone. They make lots of promises, but nothing actually happens. Don't believe their fancy advertising and their messages about how important customers are! British Airways does not mean what they say and they don't really care about customers.
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Review Distribution
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1 Star
5 (100%)