SA Funeral Trust not to be trusted

My dad passed away on 24 May 2024. We went to see SA Funeral Trust at 11 am on 24 May 2024 and spoke to Carol regarding the funeral plans. Carol told us that the cremation waiting period is up to 2 months as they needed to send the body away due to a backlog. (What backlog?). The funeral was on 1 June and at 9:07 am, we waited for the family car which did not show. We had to drive ourselves to the church as the body was there already. When we eventually arrived at the church, the church sheets were in a brown paper bag and not folded. The family members all had to stand outside trying to fold sheets to hand out to the congregation. There was only the driver who came with the body. 6 June 2024 (9 working days later) we received the Death Certificate package, with the R500 reimbur*****t for a no show of the family car. 26 July 2024, we still don't have my dad's ashes. My brother called and spoke to Carol and she said that she and Mr Meiring will contact Maitland Crematorium to see if they can get a date to have my dad's body cremated. My brother asked her how my dad's ashes will be given to us and she said in a cardboard box. HOW DISRESPECTFUL!!! 29 July 2024, Carol told my brother that we must just wait as there is nothing they can do. What kind of funeral undertaking service is this! Just because this is not a well-known funeral policy doesn't mean that people should be treated with such disrespect when losing a loved one and trying to give them the best respectful funeral service. I have sent a complaint to the Ombudsman as I want SA Funeral Trust to be investigated as they don't deserve to be open. They are offering clients a cheap funeral cover and then give clients that cheap disrespectful service.