NO SERVICE AT THE LAKES HOTEL & CONFERENCE CENTRE

<p>I had a massage booked for 10am on the 09.10.2016 (2 people).  As with spa treatements we arrived 15 mintues before our treatment was scheduled.  At 10am we were informed that only 1 the****** was on the premises and that the other one was on her way.  we waited for 45 mintes and still no the****** so we left.  Imagine my surpise when I checked on my groupon accounbt on monday - it reflected that The Lakes Hotel had claimed the payment for  a service that was never rendered.  I then phoned the Lakes Hotel and was asked to speak to Botwell, who promised to investigate and revert within an hour - its now more than 24 hours later with no phone call from him.  So I phone again and ask to speak to the General Manager - Shireen.  Le-aan took the message and advised me that Shireen was on the premises, but just not in her office however she will call me - 2 hours later and no phone call. </p>