THE LAKES HOTEL & CONFERENCE CENTRE
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
THE LAKES HOTEL & CONFERENCE CENTRE
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2022, 07:05
Disgusted to say the least
From arrival to departure, our experience was utterly dreadful. The staff at the front desk weren’t welcoming at all and it seemed as if we were intruding on their private conversation. My husband is 199cm tall so we specifically requested a queen or king bed. The room we were given had a double bed that overlooked a dilapidated courtyard filled with rocks. After complaining that the room we booked and paid for (Kitchenette overlooking the lake or garden), we were told the room we booked was occupied. Our booking was done over a month in advance. We were allocated another room with a tiny window, but it was a king bed. The Chinese mattress was so hard it felt like we were sleeping on concrete. There was no give in the mattress whatsoever. The plates and bowls provided were greasy and hadn’t been washed, yet were stored in the cupboard. At night we heard rats in the ceiling. We asked what time breakfast commenced (6:30) yet when we went at 6:30, the food wasn’t yet available. We left after 20 minutes and no eggs had been made even while we were eating what was available. When we asked about dinner, we were told that the dining room at the Cielo restaurant only serves dinner Friday to Sunday and we needed to pre-book. The staff were disinterested in assisting and need a wake up call about customer service. I don’t see how they have achieved a 3 star rating with 1 star service. What they show and advertise on their website AND what you pay for, certainly is NOT what you get.
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Anonymous
1 reviews | Active since Jan 2020
29 Aug 2022, 07:05
Disgusted to say the least
From arrival to departure, our experience was utterly dreadful. The staff at the front desk weren’t welcoming at all and it seemed as if we were intruding on their private conversation. My husband is 199cm tall so we specifically requested a queen or king bed. The room we were given had a double bed that overlooked a dilapidated courtyard filled with rocks. After complaining that the room we booked and paid for (Kitchenette overlooking the lake or garden), we were told the room we booked was occupied. Our booking was done over a month in advance. We were allocated another room with a tiny window, but it was a king bed. The Chinese mattress was so hard it felt like we were sleeping on concrete. There was no give in the mattress whatsoever. The plates and bowls provided were greasy and hadn’t been washed, yet were stored in the cupboard. At night we heard rats in the ceiling. We asked what time breakfast commenced (6:30) yet when we went at 6:30, the food wasn’t yet available. We left after 20 minutes and no eggs had been made even while we were eating what was available. When we asked about dinner, we were told that the dining room at the Cielo restaurant only serves dinner Friday to Sunday and we needed to pre-book. The staff were disinterested in assisting and need a wake up call about customer service. I don’t see how they have achieved a 3 star rating with 1 star service. What they show and advertise on their website AND what you pay for, certainly is NOT what you get.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2022, 19:39
STOLEN FONE FOR THE GUEST
I was in the training from 16.03.2022 to 27.0.2022 I had two fone I was using other one and left my other cellphone in my room 346 in a drawer, every afternoon I was checking my old phone Huawei J9 if there was any emails only to find there was no phone in a drawer on the 26th, I dd report immediately to reception and I was only told that "it is for the first time something lost there and they are not thieves" there was important docs there and also important info, and the card was for contract and I have to do. Sim swap for 150.00 because of thief that hired by The Lakes. AND I was not sharing a room
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2022, 19:39
STOLEN FONE FOR THE GUEST
I was in the training from 16.03.2022 to 27.0.2022 I had two fone I was using other one and left my other cellphone in my room 346 in a drawer, every afternoon I was checking my old phone Huawei J9 if there was any emails only to find there was no phone in a drawer on the 26th, I dd report immediately to reception and I was only told that "it is for the first time something lost there and they are not thieves" there was important docs there and also important info, and the card was for contract and I have to do. Sim swap for 150.00 because of thief that hired by The Lakes. AND I was not sharing a room
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2020, 06:33
The Lakes Hotel. terrible service
Hosted a training at the Lakes, from the first day the service was pathetic... After a few complaits it actually got worse... Food as you know was horrible. We paid for full buffet meals and yet servings were rationed. Yiu couldnt have 2 eggs for example. Absolutely disappointing
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2020, 06:33
The Lakes Hotel. terrible service
Hosted a training at the Lakes, from the first day the service was pathetic... After a few complaits it actually got worse... Food as you know was horrible. We paid for full buffet meals and yet servings were rationed. Yiu couldnt have 2 eggs for example. Absolutely disappointing
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2018, 10:05
Gold ++ for Chareen Lourens
After a week for struggling to get assistance; i was refereed to Ms Chareen Lourens. she was able to scrutinize the events of the day in question and find glaring disparities in the way events unfolded on the 30th. Chareen has championed my refund and just sent a proof of payment. I am grateful that the Lakes hotel has taken disciplinary action against the waitrons in question for scamming me over R1000. If ever you have a legitimate bill query, please trust that her investigation s****s are above par and she will assist you.
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2018, 10:05
Gold ++ for Chareen Lourens
After a week for struggling to get assistance; i was refereed to Ms Chareen Lourens. she was able to scrutinize the events of the day in question and find glaring disparities in the way events unfolded on the 30th. Chareen has championed my refund and just sent a proof of payment. I am grateful that the Lakes hotel has taken disciplinary action against the waitrons in question for scamming me over R1000. If ever you have a legitimate bill query, please trust that her investigation s****s are above par and she will assist you.
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Anonymous
1 reviews | Active since Jan 2020
12 Sept 2018, 12:09
Bill Overcharge
I was a speaker at the Women's Day event at the Lakes Hotel.. The Lakes hotel Fed us a delicious breakfast followed buy lovely snack breaks and a large buffet Dinner. My colleagues and I decided to stay and wait traffic out while we enjoyed the atmosphere. we ordered a bottle of wine which my colleague paid for. We then ordered another one which i offered to pay for. The wine was R125. I used my card to pay for it. a week later whilst looking over my transaction history on my banking app, i noticed an amount of R1250.00 had been debited to The Lakes hotel and conference. I immediately called and asked for my refund and was put through to their food and beverage manager Marius Evert. while the gentleman was helpful in tracking the purchase, he was unavailable to refund me as the bill showed that 3 Sirloins, cool-drinks and ****tails had been purchased on the account, NONE of which we ordered or ate as we had been at a fully catered event. I am uncertain if this is blatant theft by the waiter or if there was a genuine bill error, however that fact that i have lost over R1000 without anything to show for is significantly distressing to me. The unwillingness to assist with CCTV footage is further alarming. I fear that the waitrons at this establishment may be taking advantage of clients and stealing large potions from people like me.
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Anonymous
1 reviews | Active since Jan 2020
12 Sept 2018, 12:09
Bill Overcharge
I was a speaker at the Women's Day event at the Lakes Hotel.. The Lakes hotel Fed us a delicious breakfast followed buy lovely snack breaks and a large buffet Dinner. My colleagues and I decided to stay and wait traffic out while we enjoyed the atmosphere. we ordered a bottle of wine which my colleague paid for. We then ordered another one which i offered to pay for. The wine was R125. I used my card to pay for it. a week later whilst looking over my transaction history on my banking app, i noticed an amount of R1250.00 had been debited to The Lakes hotel and conference. I immediately called and asked for my refund and was put through to their food and beverage manager Marius Evert. while the gentleman was helpful in tracking the purchase, he was unavailable to refund me as the bill showed that 3 Sirloins, cool-drinks and ****tails had been purchased on the account, NONE of which we ordered or ate as we had been at a fully catered event. I am uncertain if this is blatant theft by the waiter or if there was a genuine bill error, however that fact that i have lost over R1000 without anything to show for is significantly distressing to me. The unwillingness to assist with CCTV footage is further alarming. I fear that the waitrons at this establishment may be taking advantage of clients and stealing large potions from people like me.
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2016, 10:16
NO SERVICE AT THE LAKES HOTEL & CONFERENCE CENTRE
<p>I had a massage booked for 10am on the 09.10.2016 (2 people). As with spa treatements we arrived 15 mintues before our treatment was scheduled. At 10am we were informed that only 1 the****** was on the premises and that the other one was on her way. we waited for 45 mintes and still no the****** so we left. Imagine my surpise when I checked on my groupon accounbt on monday - it reflected that The Lakes Hotel had claimed the payment for a service that was never rendered. I then phoned the Lakes Hotel and was asked to speak to Botwell, who promised to investigate and revert within an hour - its now more than 24 hours later with no phone call from him. So I phone again and ask to speak to the General Manager - Shireen. Le-aan took the message and advised me that Shireen was on the premises, but just not in her office however she will call me - 2 hours later and no phone call. </p>
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2016, 10:16
NO SERVICE AT THE LAKES HOTEL & CONFERENCE CENTRE
<p>I had a massage booked for 10am on the 09.10.2016 (2 people). As with spa treatements we arrived 15 mintues before our treatment was scheduled. At 10am we were informed that only 1 the****** was on the premises and that the other one was on her way. we waited for 45 mintes and still no the****** so we left. Imagine my surpise when I checked on my groupon accounbt on monday - it reflected that The Lakes Hotel had claimed the payment for a service that was never rendered. I then phoned the Lakes Hotel and was asked to speak to Botwell, who promised to investigate and revert within an hour - its now more than 24 hours later with no phone call from him. So I phone again and ask to speak to the General Manager - Shireen. Le-aan took the message and advised me that Shireen was on the premises, but just not in her office however she will call me - 2 hours later and no phone call. </p>
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