1 reviews | Active since Member
I was a speaker at the Women's Day event at the Lakes Hotel.. The Lakes hotel Fed us a delicious breakfast followed buy lovely snack breaks and a large buffet Dinner. My colleagues and I decided to stay and wait traffic out while we enjoyed the atmosphere. we ordered a bottle of wine which my colleague paid for. We then ordered another one which i offered to pay for. The wine was R125. I used my card to pay for it. a week later whilst looking over my transaction history on my banking app, i noticed an amount of R1250.00 had been debited to The Lakes hotel and conference. I immediately called and asked for my refund and was put through to their food and beverage manager Marius Evert. while the gentleman was helpful in tracking the purchase, he was unavailable to refund me as the bill showed that 3 Sirloins, cool-drinks and ****tails had been purchased on the account, NONE of which we ordered or ate as we had been at a fully catered event. I am uncertain if this is blatant theft by the waiter or if there was a genuine bill error, however that fact that i have lost over R1000 without anything to show for is significantly distressing to me. The unwillingness to assist with CCTV footage is further alarming. I fear that the waitrons at this establishment may be taking advantage of clients and stealing large potions from people like me.
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